Product Design Lead

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Product Design Lead. Join the Global Design Team within International Wealth and Premier Banking (IWPB) at HSBC, where we create best-in-class experiences that make a difference in customers' lives. We align business strategy with user needs across channels and touchpoints to shape the future experience for affluent customers across the globe. As a Product Design Lead, your mission is to define and scale best-in-class experiences for millions of customers across the globe, unlocking the full potential of the banking app and connected channels. You’ll achieve this by defining global standards through data, research and insights and benchmarking against the best, in and out of category. You’ll be leading, motivating and inspiring a design team to deliver a portfolio of projects in a specific business area or initiative. You’ll balance ‘vision’ against ‘delivery’, ensuring your design team is empowered to deliver today’s features, while driving the unconstrained future vision. And you’ll channel the voice of the customer as you collaborate with product, tech, and research partners to define meaningful customer outcomes and deliver seamless experiences. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will: • Elevate design quality and practice across the team, mentoring designers, championing design thinking, and embedding a culture of excellence and accountability. • Lead and inspire a global team of UX / UI designers, ensuring the highest standard of craft, clarity and creativity. • Translate complex financial services and regulatory requirements into simple, engaging, and trustworthy digital experiences. • Conduct research and effectively apply data and insights to inform, evaluate, and validate customer experiences that deliver real value • Influence and collaborate with a diverse range of stakeholders to align goals and delight our customers. To be successful in this role you should meet the following requirements: • Essential: Proven experience designing digital products and services, with growing responsibility and impact • A strong portfolio showcasing world-class product design across responsive and native platforms, with clear user and business outcomes. • Expertise in Figma, design systems, prototyping, and core UX disciplines including research, content design, testing, visual and interaction design, and information architecture. • Experience in complex, regulated environments—ideally financial services • Confidence mentoring others and contributing to a culture of growth and excellence. This is a hybrid working role with the base location as London. Opening up a world of opportunity