Premier and International Agent

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Premier and International Agent. The role of a Premier and International Agent is to provide an outstanding service, by taking ownership of customer’s Non-Digital Account Opening requests, which includes Premier. Agents will provide support to our customers by answering any specific product queries and also identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all. Members of the Premier and International Agent team are passionate about delivering an outstanding customer experience, and will work to the extent of their ability, to provide the right outcome every time. They can hold a conversation and have a genuine passion for going above and beyond for customers, being truly customer obsessed. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will: Play a key role in educating our customers around HSBC products, services and alternative digital banking platforms. Provide exceptional service, through telephone interactions, with speed, accuracy, certainty, and empathy, whilst working in a busy fast-paced contact centre. Process Applications for Non-Digital Account Opening Journeys, maintaining a high degree of accuracy with excellent attention to detail. Demonstrate excellent communication skills, enabling you to engage in holistic establishing needs conversations, whilst building strong and trusting relationships. Proactively manage the diary to ensure maximum capacity of customer appointments are achieved and service level agreements are met. To be successful in this role you should meet the following requirements: Experience in a customer facing role within financial/banking services The technical ability to use multiple systems with pace and efficiency. A track record of delivering strategically aligned service and outcomes for internal/external customers. Evidence of adherence to risk management frameworks, tools, quality and controls, paying attention to detail Proven problem solving skills, with a forward-thinking mindset. This is a hybrid role based in either Glasgow, Swansea or Birmingham. The working hours will be between 8:00 to 20:00, Monday to Sunday Opening up a world of opportunity Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: hsbc.recruitment@hsbc.com Telephone: +44 207 832 8500