People Lead

People Lead – Mobilisation 1. Role Purpose The People Lead supports Excellerate Services UK (ESUK) during the mobilisation of a new cleaning contract, with a strong focus on TUPE transfer management, union engagement, and assisting Managers with early-stage Employee Relations (ER) matters. The role ensures colleague transitions are legally compliant, well-coordinated, and delivered in line with ESUK values 2. Key Responsibilities TUPE Management * Lead and coordinate the full TUPE process for incoming colleagues. * Request, receive, and verify Employee Liability Information (ELI) from outgoing contractors. * Review all data to ensure accuracy around pay, hours, patterns, holiday entitlement, and T&Cs. * Identify risks, inconsistencies, or missing information and escalate as required. * Plan, organise, and participate in colleague consultation meetings. * Create TUPE trackers, communication packs, consultation notes, and FAQs. * Work closely with Payroll and Shared Services to ensure accurate onboarding of transferred colleagues. Union Engagement * Build and maintain positive working relationships with recognised trade unions * Participate in union meetings relating to transfers, colleague concerns, or operational change. * Support union consultation processes and ensure ESUK is represented professionally. * Escalate potential disputes or complex issues to the People Director Employee Relations Support * Support Managers with early-stage ER situations such as informal performance discussions, attendance concerns, minor conduct issues, or colleague conflicts. * Advise Managers on ESUK policies and guide them through initial process steps. * Assist with gathering documentation for formal ER processes where required. * Maintain accurate ER documentation and update case trackers. Colleague Communication & Engagement * Provide clear, timely communication to colleagues throughout the mobilisation period. * Support colleague briefing sessions, welcome meetings, and drop-in forums. * Be a visible and approachable People representative to support colleague questions and concerns. * Help maintain a positive colleague experience during transition into ESUK. Reporting & Administration * Maintain accurate TUPE logs, ER trackers, consultation notes, and data records. * Prepare weekly people updates or reports for the Mobilisation Manager People Director * Support preparation of mobilisation timelines and people-focused risk summaries. * Handle all sensitive colleague information in accordance with GDPR and ESUK standards. 3. Skills & Experience Required Essential * Strong practical experience managing TUPE transfers within cleaning, FM, or similar service environments. * Experience working directly with trade unions. * Solid understanding of employment law, TUPE regulations, and ER best practice. * Confidence supporting Managers on early-stage ER matters. * Excellent communication and relationship-building skills. * Ability to manage multiple priorities within tight mobilisation timelines. * Strong organisational skills and attention to detail. * Proficient in MS Office and able to manage trackers and reporting. Location: Dartford, London Salary: £60,000 Please note, This is a Fixed Term position for a 8 month role, this is the annual salary and all roles are interim only.