Pension Officer

Pension Officer | 9245 | Permanent Contract x 1, Fixed Term Contract until 31 March 2026 x 2 | 37 hours per week | £26,403 to £28,142 per annum (Scale E) | County Hall, Norwich Are you passionate about delivering high-quality pension administration and customer service? Norfolk County Council is seeking dedicated Pension Officers to join our Finance and Exchequer Services team. You’ll play a vital role in ensuring the accurate and timely administration of payroll and pension systems for Norfolk County Council, schools, fire services, NHS, academies, and other external customers. What You’ll Do Provide professional pension administration services to internal and external customers, ensuring all deadlines and service standards are met. Deliver high-quality pension support, including data input, documentation, and correspondence in line with statutory requirements and council policies. Communicate effectively with members and customers, resolving pension queries and issues. Accurately input and manage data in Payroll and Pension IT systems (including Oracle Cloud, Microsoft Tools, Teachers Pension Online, and Norfolk Pension Fund). Support data cleansing, error correction, and compliance with all relevant legislation (employment, tax, minimum wage, pension regulations, and data protection). These are some benefits you can enjoy by working for Norfolk County Council: Competitive salary Generous holiday entitlement Health and Wellbeing services including fast-track physiotherapy and a free counselling service Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need. Financial benefits such as: ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out. A Blue Light card for Fire Service and Social Care Workers Relocation expenses (where applicable) An advance of your expenses if you travel for work Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions Tax efficient ways of getting extra pension and new bikes Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility) A payment if you refer someone you know to a hard to fill job We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity. Before you apply, we recommend reading the full Job description and person specification to help you demonstrate how you meet the criteria. You can also find information on our Terms and Conditions here. Please state which post(s) you are interested in being considered for (Permanent/Fixed Term) Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email. We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position. Redeployment closing date: 24 November 2025 23:59 All other applicants closing date: 1 December 2025 23:59