Partnerships Governance Manager

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further. As we expand our Connected Banking ecosystem, strong and effective governance of our external partnerships is critical. The Partnership Governance Manager will own the frameworks, processes, and oversight needed to manage third party and transactional banking relationships at scale within Client Connectivity across transaction banking (GPS, GTS, and MSS). We are looking for a conscientious and dynamic person to join this team in the role of Partnerships Governance Manager. You will act as the link between partners, frontline teams, technology, risk, operational teams and procurement, ensuring that all partnerships are structured, monitored, and governed in line with regulatory standards, contractual obligations, and strategic priorities. This role is a pivotal role for someone who thrives on structure, relationship management, and cross-functional collaboration. A move across the business allows you to continue to access tailored professional development opportunities and our fantastic benefits packages. Your responsibilities will include (but are not limited to): Designing and maintaining governance models, operating principles, and reporting processes for all Connected Banking partnerships. Working closely with risk to ensure partner agreements and activities meet regulatory and contractual requirements. Acting as the central coordination point for key partners, managing regular governance forums, escalations, and joint reviews. Supporting negotiations and on-going management of contractual obligations, SLA’s, and commercial arrangements. Partnering with risk, frontline teams, product, operational teams and technology to align governance and roadmap delivery and partner on-boarding. Identifying opportunities to streamline processes, automate reporting, and improve transparency in partner management. Taking responsibility for capability governance including periodic reviews, financial performance (revenue and cost management) and managing closure of functional and non-functional risks/issues impacting the capability performance or operational efficiency. To be successful in this role you should have: Knowledge and experience of Connected Banking. Strong knowledge/ experience in Payments and Cash Management and/or Digital Channels. Experience in partnership management, vendor governance, or third-party risk management (preferably in transactional banking, fintech, or financial services). Excellent relationship management experience with external partners and internal stakeholders. Experience of an Agile/Scaled agile delivery environment and understanding the roles of the agile delivery team. Excellent communication ability, written and verbal, to explain complex ideas simply in client centric language, including data requirements. This is a hybrid role based in London; however, we will consider applications from around the UK. To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please copy and paste this link into your browser – https://performancemanager.successfactors.eu/sf/learning?destUrl=https%3a%2f%2fhsbcbank%2eplateau%2ecom%2flearning%2fuser%2fdeeplink%5fredirect%2ejsp%3flinkId%3dITEM%5fDETAILS%26componentID%3dLDXX1066V%2d000%2dENGBR%26componentTypeID%3dVILT%26revisionDate%3d1692279360000%26fromSF%3dY&company=hsbcholdin Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you’d like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk: Email: hsbc.recruitment@hsbc.com Telephone: +44 207 832 8500