Part Time Client Advisor Valentino

Part Time Client Advisor Valentino Overview Job Mission: Contributes to the store business through excellent clienteling and reaching KPIs goals (conversion rate, cross selling, AVT, upselling, strategic zoning) Responsibilities Main Duties and Responsibilities: Client • Master the Client Journey • Create Customer emotion and desire • Engage existing and prospect clients as per weekly plan defined by Store Management • Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell). • Focus on development and retention of existing clients, recruitment of new and potential ones • Engage the client through every selling opportunity - walk in, private appointment, phone consignments • Actively participates to the sales in partnership and OTO appointment routine Operations and Visual • Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints • Ensure product good maintenance, replenishment on the floor • Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales. • Respect administration and operations procedures. • Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management. • Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving Qualifications Key competencies • Incorporate greater human touch & empathy in engagement, shows emotional closeness • Believe in the brand story and mission • Embody the new brand values and attitude • Informed about what’s happening in the brand (global and local) universe • Transactional: performs actions and task needed to respond to client requests and enable the sales • Commercial: applies consultative selling skills to secure “close the sales”, “up-sell” and “cross-sell” • Branding: enriches the experience and perceived value with brand storytelling; embodies the brand tone of voice, attitude and ethos • Relational: establishes human connections with customers, emphatically adapting to the individually and situation • Emotional: ineluctably, primes emotions that influence customer’s attitude, cognition and behavior