Oracle HCM & Payroll Service Solution Advisor

Please note you must be able to pass security clearance for this role (NPPV 3) due to our clients requirements, to gain this level of clearance you must have been a resident living in the UK for the past 3 years About This Role As a Service Solution Advisor at Namos Solutions, you’ll play a pivotal role in helping our customers get the most from their Oracle systems and driving a culture of continuous innovation. This is a highly customer-facing role where you’ll work closely with clients to ensure they not only maintain business continuity but also maximise the value of their investment in Oracle Cloud. Our Managed Services offering represents a fundamental shift from traditional, transactional support to a model focused on business value, measurable outcomes, and proactive improvement. You’ll act as a trusted advisor across a portfolio of clients, bringing insight, thought leadership, and practical solutions that align Oracle HCM and Payroll systems to their wider business goals and strategies. You’ll be empowered to take ownership of your work, balancing competing demands across different clients, while being fully supported by a collaborative and experienced team. At Namos, professionalism, expertise, and trust underpin everything we do - and you’ll be actively supported, challenged, and encouraged to continue developing both your expertise and your career. Key Skills & Requirements (Essential) Previous experience working with Oracle Cloud HCM and UK Payroll Broad understanding of the wider Oracle HCM Cloud suite (Core HR, Talent, Workforce Management) Proven client-facing expertise, with the ability to build trusted relationships and communicate effectively with stakeholders at all levels (verbal and written) Ability to translate complex business requirements into practical Oracle Cloud solutions and articulate these clearly Strong analytical and problem-solving skills, including the ability to troubleshoot and replicate functional issues Ability to work effectively under pressure, managing competing demands and time-sensitive resolution priorities Curiosity and commitment to continuous learning, particularly in new Oracle features, quarterly releases, and emerging technologies Working knowledge of the ITIL framework, especially around Incident, Problem, and Change Management Desirable Skills & Experience Hands-on experience with additional Oracle HCM Cloud modules, such as: Absence Management Time & Labor Recruitment / Recruiting Cloud Learning Cloud Oracle Cloud certifications relevant to HCM/Payroll Prior experience in a Managed Services / Support environment ITIL v4 Foundation certification (or higher) Experience contributing to service improvement initiatives and continuous service optimisation Strong presentation skills with the ability to run client workshops, demos or training sessions What We Offer A collaborative team culture where your expertise will be valued and your development supported Exposure to a variety of clients and industries, offering continual learning opportunities The chance to be part of a forward-thinking Managed Services model that goes beyond support - driving value, outcomes, and innovation Equality Statement We celebrate the diversity of our teams and value the unique contributions they bring to our inclusive, collaborative, and rewarding workplace. As a disability confident employer we are committed to treating all job applicants fairly and with respect, irrespective of their background, disability, or any other protected characteristic, and dedicated to our core values of professionalism, expertise, and trust. We're dedicated to ensuring an inclusive recruitment process for all candidates. If you require any reasonable accommodations to participate fully in our hiring process, or if you require a job description in an alternative format, please contact - recruitment@namossolutions.com or call on 0845 299 6220. About Us We are an Oracle OPN Modernised Partner, delivering ERP, EPM, and HCM solutions both in the Cloud and on-premise. We have a global presence and a proven track record of successful business transformation. At Namos, passion drives us. We are passionate about exceeding expectations, building trust, and cultivating lasting relationships with our clients. Our Values Our culture is centred around three core values: professionalism, expertise, and trust. At Namos, we prioritize our clients by being responsive, reliable, and putting their needs first. We are committed to using trusted resources to ensure our expertise is exceptional, and we build strong relationships based on integrity and openness. Follow us on LinkedIn and Twitter - #TeamNamos #NamosSolutions @NamosSolutions