Operations Specialist On Demand Global HQ

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

YOUR MISSION

In Glovo On-Demand, we help partners power their own delivery channels using our world-class logistics network. Because we operate on a different tech stack than the main Glovo app, we have the freedom to move fast, test new features, and build dedicated solutions for high-volume partners.

Since this is a young business unit, we don’t have all the answers yet—and that’s where you come in. You won’t just be monitoring dashboards; you’ll be a key part of our HQ Ops team, digging into the 'why' behind the numbers. Whether it’s performing a root cause analysis or redesigning a workflow to fix a recurring KPI drop, you’ll have the autonomy to find the problem and own the solution working alongside Growth, Operations, Product and Technology teams.

If you’re someone who enjoys getting their hands dirty with data, fixing broken processes, and working in a fast-paced, multicultural environment where your technical input actually changes how we operate, this is for you.

THE JOURNEY

• Own operations and projects in several countries where On Demand operates
• Conduct Ops metric analysis, identify improvement areas and execute upgrades working along partners
• Monitor and track the metrics on a weekly basis and together with each of the country ops teams come up with plans to address opportunities
• Ensure our standards are maintained across managed countries, working closely with international teams to understand and address any issues.
• Leading data-reviews with country managers to convert weekly metrics into 3-4 high-impact action items.
• Interact with several core business teams for the areas of Operations, Logistics, Product, Legal and Growth
• Work in an international team of young, talented and highly motivated people

WHAT YOU WILL BRING TO THE RIDE

• 2+ years in a high-growth tech environment or a highly analytical operations role.; background in high-growth tech startups, operations, marketplaces, consulting or similar industries is a plus.
• Excellent analytical skills and data-driven approach to problem-solving. 
• Intermediate skills in SQL, Excel and dashboard creation.
• Proactiveness, reliability and autonomy to manage partner relationships. Can "translate" complex data findings into actionable steps for non-technical operations managers on the ground.
• Developed communication skills and interpersonal skills.
• Comfortable working with numbers and spreadsheets.
• Bachelor’s degree in a quantitative field (Engineering, Statistics, or Economics).
• Proficiency in English.

We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!