Onsite Operative

The Onsite Operative serves as a key frontline representative, ensuring the optimal performance and reliability of Canon devices across customer premises mainly in Blackpool. Operating in a field-based capacity and reporting directly to the Client Services Manager, this role combines technical responsiveness with customer-focused service delivery. The operative is responsible for conducting first-line triage—quickly diagnosing and resolving basic device issues or escalating them appropriately to technical support teams. They proactively manage consumable replenishment, ensuring that toner, paper, and other essential supplies are consistently available to prevent downtime. In addition, the role involves monitoring automated alerts and notifications, enabling swift action to maintain device functionality and service continuity. Beyond technical duties, the Onsite Operative plays a crucial role in maintaining the professional appearance of all devices, contributing to a clean and efficient working environment. They act as a visible and approachable point of contact for end users, providing guidance, basic training, and support where needed. By managing stock levels across multiple customer sites and liaising with internal teams and client stakeholders, the operative helps uphold service standards and contributes to high levels of customer satisfaction.