Omni Channel Virtual Associate - On site

OMNI CHANNEL SALES ASSOCIATE The Retail Division at MICHAEL KORS is a continuously growing network of more than 30 Outlets, 80 Lifestyle stores, 100 Concessions/Shop in Shops in 21 European Countries. Our EMEA Retail team is passionate, driven, multicultural and has a wonderful international spirit. Who You Are: Our Omni Channel Sales Associates are reliable, empowered individuals, capable of multi-tasking in a fast-paced retail environment. You are an effective communicator that delivers an elevated customer experience. Keen to collaborate, you are a team player with a positive attitude towards challenges. You are also comfortable in digital contact with customer. This is an in-store based role, not remote. Overview You’ll Need to Have: • Confidence in delivering exceptional virtual omni channel customer experience • Ability to resolve all client problems quickly and effectively, ensuring client satisfaction • Excellent organizational and communication skills with attention of detail and accuracy • Understanding of managing omni channel virtual sales targets and expectations • Comfortable communicating with customers on the phone (from the store) and via WhatsApp • Creativity and skills to create digital content to engage our customers • Able to work under pressure and to thrive in a fast-paced, retail sales environment • Able to work on different tasks easily – multi-tasking • English Language We’d Love to See: • A vibrant and motivated style with the ability to engage, a true brand ambassador • Ability to sell, with a passion for styling and a love for fashion • Interested in self-development and in growing your career within Capri Holdings (Versace, Jimmy Choo, MICHAEL KORS) • Technologically savvy individual with an entrepreneurial spirit • Local language Responsibilities What You’ll Do: • Achieve virtual omni channel sales results through elevated customer engagement • Build and maintain repeat clientele by inspiring customers with developing continually your knowledge of current trends and styling techniques • Drive virtual sales results from the store by utilizing the clientele app and all available tools and technology • Perform operational tasks with excellence • Create an entire meaningful virtual customer experience including post-customer purchase processes: preparing products for delivery to the customer, packing, etc • Demonstrate flexibility and desire for individual growth in a fast-paced store environment • Collaborate with the management team to create innovative ways to maximize personal sales results Qualifications What We offer: • Competitive compensation package • Employee discount across Jimmy Choo and Michael Kors • Clothing allowance • Employee Wellbeing programme I feel really lucky to be surrounded by such a great team. I’m not only grateful that they’ve helped me achieve my goals, but also that I can give them a place where they can achieve theirs. - MICHAEL KORS - *We are an Equal Opportunity Employer M/D/F/V