NEST Technician

General Job Title: NEST Technician Division: Small Business Claims, Treaty & Claims Solutions Reports To: NEST Manager Key Relationships: Claims management and staff, underwriters, insureds, brokers and service providers Job Summary: Role focuses on monitoring claims that are not expected to impact Beazley financially in support of the Beazley vision of being the highest performing specialist insurer. To support senior claims management staff by effectively communicating claims updates and escalations, so as to achieve high levels of satisfaction for the insured and broker through high quality service. Key Responsibilities: Monitor claims with no expected cost to Beazley with support from line management, from notification to closure Liaise with service providers, brokers and other stakeholders to support the effective monitoring and escalation of claims Assist with claims data requirements Where necessary, produce and maintain spreadsheets, bordereaux and databases to enhance data presentation, analysis, and storage Participate in cross-team and intra-team projects, as required Comply with standards for timeliness of contact, follow-up and payments Build effective working relationships with other team members Promote the Beazley brand of excellence and professionalism in client service and build positive relations with our brokers and insureds Authority & Minimum Standards observance Operate within approved claims authorities at all times Maintain a thorough knowledge of industry regulations and minimum standards Ensure compliance with the regulations and Beazley’s claims control standards and protocols Conflicts of Interest Adhere to Beazley’s Conflicts of Interest policy, alert the appropriate person to any potential conflicts of interest and take steps to resolve them promptly Immediately advise your Claims Team leader or Group Head of Claims if you observe any Beazley employee seeking to exert undue influence on another team member to act improperly in the management, reserving or settlement of any claim General Who We Are Beazley is a specialist insurance company with over 30 years’ experience helping people, communities, and businesses to manage risk all around the world. Our mission is to provide beautifully designed insurance, innovating to give our clients the maximum benefit with minimum hassle. Our products are wide ranging, from cyber & tech insurance to marine, healthcare, financial institutions and contingency; covering risks such as the weather, film production or protection from deadly weapons. Our Culture We employ over 2,500 people globally, hosting a wonderful diversity of cultures, experiences, and backgrounds. We are proud of our family-feel culture at Beazley that empowers our staff to work from when and where they want, in an adult environment that’s big on collaboration, diversity of thought & personal accountability. Our three core values inspire the way we work and how we treat our people & customers – 1) Being bold 2) Striving for better 3) Doing the right thing. Upholding these values every day has enabled us to become an innovative and responsive organisation in touch with the changing world around us – our ambitious I&D & Sustainability targets are testament to this. We encourage internal career progression at Beazley, giving you all the tools you need to drive your own career here, such as iLearn (our own learning & development platform), LinkedIn Learning, our mentorship program and external qualification sponsorship. As a Beazley employee, you also get access to our fantastic array of benefits which include commuting reimbursement, free in-office lunch, six months parental leave and a lifestyle allowance, amongst many others. Personal Specification: Education and Qualifications Bachelor’s Degree or equivalent in insurance-related work experience Skills and Abilities Able to work with a large amount of detailed information whilst retaining focus and achieving consistent quality and accuracy Ability to clearly document and communicate claims updates Proficient excel skills, with a willingness to learn Client and broker management skills Knowledge and Experience Experience working in a Lloyd’s/general insurance environment advantageous Past claims experience beneficial Aptitude and Disposition Self-motivated, flexible and enthusiastic Professional approach to successfully interact with senior management/colleagues/external suppliers Diplomatic, cooperative and collaborative in approach Good written and verbal communication skills Competencies Accuracy Attention to detail Analytical thinking Managing resources effectively Customer focus Technical competency and expertise