National Release Manager

Mandate: Reporting to the Senior Manager, National Release Operations the National Release Manager is responsible for overseeing after-hours release operations to ensure timely and compliant customs processing. Responsibilities: Monitoring dashboards and branch queues, resolving customs rejects, distributing workload with specific focus on driving customs teams to meet service standards Conducting secondary audits on regulated shipments Managing urgent release requests Monitoring and communicating system outages Ensuring accurate transmission of entries under hard-stop conditions Acting as the main point of contact for shipment-specific issues, triages carrier and client inquiries, escalating concerns to management when required. Requirements: Minimum 5 years of experience in the Customs Brokerage industry College Diploma in International Transportation & Customs or related field is preferred Experience with staff management is considered an asset Strong knowledge of Canadian customs regulations & trade processes and programs CCS, CTCS, LCB designations are preferred Experience in CargoWise One system, or related brokerage systems is considered an asset Proficiency in MS Office What You Offer: Ability to work independently (drive and self-starter/self-managed) and in a team environment Excellent interpersonal skills and capability of motivating your team to ensure successful mandate completion Excellent oral and written communication skills Exceptional customer service skills Extremely detail-oriented and organized What We Offer: Equal opportunity employer Competitive compensation Comprehensive Benefits package, including fitness reimbursement program(s) Education Reimbursement Program Balance between work and home life