Middle Office Oversight Manager (Assistant Vice-President)

Act as point of escalation for both internal and external stakeholders on all aspects of Middle Office Service Delivery Provide governance and control over all outsourced services, ensuring that SLA's and measures are adhered to and any issues are escalated appropriately Assist the section manager of a team of Oversight Managers who are responsible for a broad spectrum of financial and accounting matters affecting clients Identify and implement corrective action plans across teams while analyzing and assessing business risk Serve as primary point of escalation for internal/external staff queries, and develop/manage process, productivity, and quality standards Create, develop, and maintain business relationships, identify and implement service, system, and process enhancements, lead and evaluate system testing, and train staff on new technology enhancements Support development and achievement of strategic goals and annual performance/compensation cycle as well as implement methods to reduce expenses, recommend enhancements, and justify benefits 5-8 years of relevant experience Experience in Middle Office or related field Knowledge of funds services and its process Knowledge of relevant technical systems Previous supervisory experience Demonstrated leadership and project management skills Consistently demonstrates clear and concise written and verbal communication Demonstrated Subject Matter Expert (SME) knowledge in related area Bachelor's degree/University degree or equivalent experience ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------