Member Services Rep

Benefits: * Bonus based on performance * Company parties * Employee discounts * Opportunity for advancement * Training & development [https://lh5.googleusercontent.com/3v64QhsSdYIbqXG2qF29n6XFfGqdfTNgayRWRUk355nelkg0vPcQRAZWKIwu-wawozcAldVTnVnsbV_6TO_DTi9vqn7Q9sfInCUazNYVY4A_lr62Ai_fHqejwnxz9LYbDyVqSHQcq0z9hGkbgLt7lw] HERE WE GROW AGAIN! Come join us and become part of the greatest growth story to ever be told in the fitness industry.   Crunch is a gym that believes in making serious fitness fun by fusing fitness and entertainment while pioneering a philosophy of No Limits. Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job. It’s an opportunity to inspire others to reach their fitness goals. Our No Limit philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.  Position Overview:  Join our dynamic team as a Member Services Representative and be a key contributor to creating a warm, inviting atmosphere that enriches the lives of our team members and community. If you're passionate about fitness, excited about delivering exceptional customer service, and driven by a shared purpose, we want you on board. Responsibilities: * Proactively attract new business through member referrals, corporate lead generation, territory outreach, and telephone inquiries, ensuring consistent follow-up on sales leads. * Exceed personal sales goals by leveraging effective sales techniques and strategies. * Demonstrate unwavering integrity and adherence to company core values in all interactions. * Provide excellent customer service while managing members' accounts and booking Crunch One Kick Offs. * Foster a welcoming environment for co-workers, members, and guests at all times. * Demonstrate enthusiasm, passion, friendliness, and ambition in all interactions. * Handle phone calls with courtesy and professionalism, making outbound calls for trial passes and other leads. * Maintain a clean facility and promptly address member requests and issues. * Greets all members and guests with a smile and enthusiasm, ensuring consistent member engagement. * Effectively communicate special events, club services, programs, and schedules to members and guests. * Serve as an expert on all aspects of club facilities, services, and operational hours. Required Skills & Experience: * Minimum of 1 year of experience in a service-oriented position, preferably in a similar industry. * Effective communication skills, both written and verbal. * Strong customer service orientation with a commitment to exceeding expectations. * CPR/AED certification required (can be obtained within 30 days of hire). * A basic criminal background check will be required as part of the hiring process. This is to ensure a safe and secure environment for all employees and members. Physical Requirements: * Ability to lift or move up to 50 lbs. * Prolonged standing and walking required for daily duties. Our Core Values * Communication is Key - Clarity and transparency with our processes and expectations * Leaders Grow Leaders - We empower, develop, and support each other through shared commitment  * All In, All The Time - We give 100% without hesitation * Challenge Transforms Growth - We embrace our challenges as an opportunity to learn and grow * Teamwork and Community - our team plays a vital role in our success and are valuable contributors to the community  Are you ready to be a part of a team that values excellence and supports personal and professional growth? Apply now to embark on a rewarding career journey with us!