Marketing Communication Specialist - Technical Writer

Reporting to the Director of Marketing, the Technical Writer develops and manages a variety of content, from manuals to developing training materials and product data sheets.  

As a liaison between engineering and marketing, the person in this role will ensure product information is translated accurately both within the company and to our external audiences.  

In broad terms, the ability to create highly detailed technical documentation and explain it clearly and concisely to less technical people is the key to success in this role.  

Primary Responsibilities: 

Content Development & Training 

• Develop and present technical training presentations for internal teams, customers, and partners. 
• Create installation guides, quick-start guides and user manuals to ensure accuracy and clarity. 
• Create online "how-to" articles and maintain online learning platforms to enhance the customer experience. 
• Collaborate with technical support and field teams to develop training and educational materials. 

Technical Communication 

• Write and distribute technical bulletins to keep stakeholders informed of product updates and service-related information. 
• Develop "service-focused" social media posts and newsletters aimed at improving customer engagement. 
• Support the creation of technical datasheets for products, ensuring alignment with brand messaging and technical accuracy. 

Marketing Collaboration 

• Partner with the larger marketing team to develop materials for new product introductions, including technical messaging and content creation for the Product Support Centers. 

Event & Outreach Coordination 

• Work with larger marketing team to support writing of speaking abstracts and presentations at industry events and conferences to showcase our expertise. 

The list of duties and responsibilities described above is not intended to be all-inclusive and may be expanded/modified from time to time as required by Synapse ITS needs.