Manager of Client Success Management
CSCPosition: Regional Leader, Strategic Account Management, France
Title: Manager Client Success Management
Key responsibilities:
Retain and grow DBS Super Tier (revenue greater than $100k) & Tier 1 (revenue between $50k-$99k) accounts in their territory
Growth measured by Domains Under Management (DUM), # of DBS Services Contracted for (aka penetration) and Total Value (in terms of revenue) of accounts
Provide leadership, develop and manage a small team of 2-4 SAMs that are responsible for 30-40 Super Tier and Tier 1 accounts each & Tier 2 SAMs (account amount may vary)
Manage certain top accounts directly
Identify, expand and build strategic, trusted relationships with senior-level decision makers within accounts in their territory
Be a CSC DBS brand ambassador and SME to help Increase DBS’ profile as the provider of choice within their territory
Required skills, experience, and qualifications:
Bachelor’s Degree
5-7 years B2B account management/sales experience with Global 2000 companies. Will accept less experience with Graduate Degree in business, law or IT security/cybersecurity
Must be:
Tech-savvy,
Have advanced Excel and presentation skills,
Able to build trusted relationships with senior-level decision-makers,
Experienced in working in a fast-paced, deadline-driven, results-oriented environment,
Good problem-solver
Team player
Tenacious and intellectually-curious
Strong business acumen
Able to travel up to 40% (3 days office / week in Paris on the dedicated office days)
Experience with Saleforce.com helpful
Experience in domain name industry, online brand protection, cybersecurity or online fraud a definite plus
Why Work at CSC?
At CSC, we are the business behind business®. Headquartered in Wilmington, Delaware (USA), CSC is a global leader in business, legal, and financial services. With offices and capabilities in over 140 jurisdictions across the Americas, Europe, Asia Pacific, and the Middle East, we serve clients around the world with knowledge-based solutions that help them thrive in a complex global marketplace.
With more than 8,000 colleagues globally, CSC is a dynamic, growth-oriented company where curiosity fuels innovation, and a proactive mindset drives results. For over 120 years, we’ve empowered our people to anticipate client needs and deliver exceptional service, this is why more than 180,000 businesses trust CSC as their global partner.
We’re a company of helpful people teaming up to make a difference in global business and our local communities. We are passionate about service excellence, giving back to the community, and devoted to continuous improvement, CSC is the business behind business®. What does that mean? Learn more about DBS by visiting cscdbs.com. While on that site, navigate to the Customer Tab or the Customer Testimonials section where you will learn about who our clients are and what they have to say about us!
A Culture of Belonging and Growth
CSC is committed to fostering a diverse and inclusive environment where everyone feels valued and supported. Our colleagues benefit from:
Global career opportunities
Hybrid and remote work options (subject to local regulations and role requirements)
Comprehensive benefits including tuition reimbursement, referral bonuses, and paid time off
Annual performance-based bonuses or commissions
Success-sharing programs recognizing individual and team contributions
We provide tailored support for employees with disabilities to ensure everyone has the tools they need to succeed. Candidates are encouraged to work closely with our Talent Acquisition team to discuss any specific needs or accommodations.
Integrity in Hiring
CSC only accepts resumes from agencies within our approved supplier program. Resumes submitted outside of this process, whether to talent acquisition, hiring leaders, or other employees—will not be eligible for fees and will be considered the property of CSC.
We also strongly encourage candidates to apply directly via our careers site rather than through third-party sources, to ensure a fair and transparent recruitment process.
Visit www.cscglobal.com/service/careers to learn more about CSC, our values, and the opportunities we offer.
A Top Workplace—Year After Year
CSC has been recognized as a Top Workplace every year since 2006, and for good reason. We offer:
Challenging work with meaningful impact
A strong culture of internal mobility and employee referrals
A global community of smart, dedicated, and collaborative professionals
We’re not just offering a job; we’re offering a career with purpose.
The above describes the general nature of work at CSC and is not intended to list every responsibility, duty, or qualification. Specific details will be discussed during the interview process.