Logistics Op's Manager - International Marketplaces

In this pivotal role, you’ll shape the future of our International Marketplace operations, ensuring seamless delivery of Fashion, Home, and Beauty orders fulfilled through our global warehouse network. Your primary focus will be to take ownership of freight coordination and reporting processes, driving efficiency and excellence across our international supply chain. If you’re passionate about logistics and thrive in a fast-paced, global environment, we’d love to hear from you! NB: Although this role is based at our Paddington Support Office a minimum of three days a week some overseas travel will be required to either within the UK or internationally. What you’ll do Your key accountabilities will include: Take ownership for securing and co-ordinating Marketplace freight in line with business requirements and forecasts. Monitoring and ensuring compliance with both M&S and Marketplace Service level Agreements (SLA’s) Managing the fulfilment of stock from within the M&S network, via our hubs, to our Marketplace partners Own Logistics Marketplace reporting, taking full accountability to ensure reporting accuracy and developing new suite of reports to meet the growing needs of the business Forecasting: Working closely with the Inbound & Commercial teams to build out clear visibility of future Marketplace volume for improved budget, resource, freight and fulfilment to our Marketplace partners. Operational management of our freight providers, building strong relationships to ensure optimum routes to market, monitoring and challenging KPIs, to ensure high service levels while ensuring logistics costs are within budget Who you are Your skills and experience will include: Advanced Microsoft Office proficiency, with strong expertise in MS Excel for data analysis and reporting Solid understanding of end-to-end Supply Chain and International Logistics processes, including experience managing freight, fulfilment, and operational workflows for online Marketplaces across multiple regions Highly analytical and numerate, with the ability to interpret complex data, identify root causes of issues, and develop practical, data-driven solutions to improve logistics performance and efficiency Commercial and financial acumen to manage budgets and optimise cost efficiency Exceptional interpersonal and communication skills to collaborate effectively with global teams What’s in it for you? Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing. Here are just a few of the benefits that make working here even more rewarding: 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation Competitive holiday allowance with the option to buy more Discretionary bonus schemes linked to your performance and ours Strong pension and life assurance to help plan for the future Tailored induction and training to support your development from day one Exclusive perks and savings through our M&S Choices portal Market-leading family policies, including parental, adoption and neonatal leave 24/7 wellbeing support, including virtual GP access and mental health services One paid volunteer day a year to support a cause that matters to you Everyone’s welcome We are ambitious about the future of retail. We’re reinventing, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen. We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process. #LI-ME1 #LI-Hybrid #hybridrole