Lead Customer Manager

Hiring Manager: Rui Martins Talent Acquisition Advisor: Bozhena Zhekova Job Code Level: SR-OFFCLD-P4 Refer Your Friends! AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. Your impact As a Customer Manager at OpenText, you will be a trusted partner to customers navigating rapid digital transformation. You will strengthen and expand strategic relationships across your assigned accounts, driving retention, growth, and customer satisfaction. Acting as the primary point of contact, you will help customers solve critical business challenges while positioning OpenText’s solutions, services, and long-term value. Your work directly protects and grows revenue, ensuring customers stay engaged, supported, and aligned with OpenText’s digital vision. What the role offers Ownership of long-term, post-sales customer relationships across strategic accounts Opportunities to upsell, cross-sell, and expand OpenText’s footprint by promoting services, solutions, and support programs High-impact collaboration with Sales, Services, Support, Legal, and Finance teams Participation in strategic enterprise discussions with stakeholders ranging from Managers to C-level executives Responsibility for forecasting, tracking account metrics, maintaining sales records, and contributing to revenue objectives Leadership in client meetings, escalations, and cross-functional coordination Freedom to operate with minimal supervision, using independent judgment to manage accounts and identify growth opportunities Exposure to managing renewals, establishing outreach cadences, and closing contracts ahead of expiration Ability to influence future business through identifying internal and external opportunities Meaningful involvement in customer satisfaction and continuous improvement initiatives What you need to succeed 3–5 years of experience in a customer-facing role within Sales or Customer Success (software industry experience is an asset) Strength in developing, maintaining, and growing post-sales relationships Proven ability to negotiate, manage a territory of accounts, and drive renewals and expansions Confidence interacting with all organizational levels, from operational teams to C-suite executives Strong critical thinking skills and a creative, innovative approach to solving complex challenges Excellent written, verbal, and presentation skills Ability to prioritize multiple projects, work under pressure, and manage deadlines in a dynamic environment Strong collaboration mindset with the ability to partner across teams to achieve results Professionalism, adaptability, and eagerness to learn and contribute Comfort operating independently with sound decision-making skills OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.