Key Account Manager / Contract Services Manager

Contract / Key Account Manager Location: Based South (National Coverage) Salary: £50,000 – £60,000 + car or allowance + benefits Company: Trinity Fire & Security (part of PTSG – Premier Technical Services Group) At Trinity Fire & Security, we don’t just maintain fire systems — we protect people, businesses, and reputations. We’re looking for a hands-on Contract / Key Account Manager to take charge of several high-profile, multi-million-pound customers. You’ll be the vital link between our clients and our operational teams — making sure our fire alarm service, inspection, and installation contracts run like clockwork. This isn’t a desk-based account management role. You’ll be out meeting clients, solving problems, making things happen, and ensuring every SLA and KPI is hit — if not exceeded. What you’ll be doing Own the full lifecycle of major service contracts — from mobilisation to delivery and renewals. Build trusted, long-term partnership with a key client. Oversee planning, service, and operations to ensure consistent performance and profitability. Monitor SLAs and KPIs, resolve issues quickly, and identify improvement opportunities. Support technical teams on-site and ensure compliance with BS5839 and relevant standards. Attend client meetings across the UK — typically 1–2 days per week of travel. What we’re looking for You might already be a Contract Manager or Key Account Manager — or perhaps a Service Manager or Engineering Supervisor ready to take the next step. You’ll have: Knowledge of fire alarm systems and BS5839 standards. A proactive, problem-solving mindset and a customer-first attitude. Confidence in managing high-value contracts and multiple stakeholders. A full UK driving licence and willingness to travel when needed. What you’ll get £50,000 – £60,000 (depending on background) Company car or car allowance 23 days holiday + bank holidays Pension, life assurance, and employee assistance programme Real career growth within one of the UK’s fastest-growing safety service providers Join a business where no two days are the same, where your ideas matter, and where you’ll genuinely see the results of your work. Ind1