LOCATION: Northern Ireland SHIFT PATTERN: Monday to Friday SALARY: Competitive Purpose: To play a pivotal role in our commitment to delivering innovative facilities management solutions. Operating within a fast-paced environment, this position is key to providing response maintenance repairs, general joinery works, and a range of handyman activities. The role will encompass Response Repair Services, Void Works, surveying, fault finding, roofing repairs, and various handyman tasks to ensure a comprehensive and efficient approach to facility maintenance. Service Provision Response Repair Services: · Address maintenance requests promptly, including joinery repairs, staging and caster wheel replacement and a range of handyman activities. · Conduct surveys and fault finding to identify and resolve maintenance issues efficiently. Roofing Repairs: · Perform roofing repairs, addressing leaks, damages, and general maintenance to uphold the structural integrity of buildings. · Engage in reactive gutter cleaning where safe practices allow, downspout maintenance, and other related handyman tasks. Handyman Activities: · Tackle various handyman activities, including but not limited to: · Painting and touch-ups. · Drywall repairs and patching. · Basic plumbing repairs such as fixing leaks and unclogging drains. · Installation of fixtures, shelving, and other components. · Furniture/office moves. Customer Service: · Interact professionally with customers, addressing concerns, and providing information on the repair and maintenance processes. · Strive to exceed customer expectations through the delivery of high-quality joinery and handyman services. Planned Preventative Maintenance (PPM) · Undertake PPM works as required to include: · Fire door inspections. · Gutter/roof inspections. · Window inspections throughout the estates. Efficiency and Cost-effectiveness: · Work diligently to complete joinery and handyman tasks efficiently, minimising downtime for clients. · Utilise resources effectively to ensure cost-effective solutions without compromising on quality. Collaboration: · Collaborate with other members of the facilities management team, including technicians, supervisors, and project managers. · Communicate effectively with colleagues to coordinate and prioritise tasks for optimal project outcomes. · Conduct routine inspections of various emergency lighting systems throughout the client's facility. · Test and verify the functionality of emergency lights and exit signs. · Replace failed equipment, lamps, battery, ballasts, gear trays, fittings etc. · Ensure that all emergency lighting fixtures are properly positioned and free from obstructions. · Maintain detailed records of inspections, tests, and maintenance activities. · Stay up to date with relevant safety regulations and industry best practices. · Report any safety hazards or violations discovered during inspections. · Troubleshoot and resolve emergency lighting system malfunctions promptly. Skills and Experience Essential Criteria: · Proven experience as a joiner and handyman, with expertise in response maintenance works. · Strong understanding of surveying, fault finding, roofing repairs, and general joinery practices. · Versatility in performing a variety of handyman tasks. · Excellent customer service skills and effective communication with clients and team members. · Adherence to safety regulations and a commitment to maintaining a safe work environment. · Certification or apprenticeship in joinery. · UK Driving Licence. Desired Skills: · Strong attention to detail and the ability to follow safety protocols. · Excellent problem-solving skills and the ability to work independently. · Effective communication skills, both verbal and written. · Ability to work flexible hours, including weekends and evenings, as needed. Attitude / Motivation: · Confident decision maker under pressure. · Flexible, reliable, responsible, calm in a crisis. · Positive and supporting of organisational change. · Positive attitude. · Motivated by a desire to grow the business using effective systems. · A willing team player. · Ability to work on own initiative. · Willing to continue professional development and to develop the role. · Willing to undergo, and provide, training/coaching in line with organisational philosophy.