IT Support Analyst

IT Support Analyst Location: Napthens LLP, 7 Winckley Square, Preston, PR1 3JD (with travel to other offices as required) Hours: Full-time, Monday to Friday (35 hours per week), office-based Reports to: Technical Support Team Leader About Napthens Napthens is a leading regional law firm, committed to delivering exceptional client service with honesty and integrity. We pride ourselves on our collaborative culture and values: We Understand We Collaborate We Excel Join us and be part of a dynamic team that values innovation, growth, and excellence. The Role We are looking for an enthusiastic IT Support Analyst to join our Technical Support team. You will be the first point of contact for IT support across the organisation, providing timely assistance to colleagues and ensuring smooth operation of our IT systems. Key Responsibilities: Act as the first point of contact for IT support via phone and email Install, configure, and maintain hardware and software Diagnose and resolve technical issues promptly Repair or replace faulty components Maintain accurate technical documentation Assist with IT projects and initiatives What We’re Looking For Essential: Proven experience in IT support or similar customer-facing role Strong knowledge of Windows 11, Windows Server, and macOS Proficiency in Microsoft 365 (including Outlook and Teams) Excellent problem-solving and communication skills Ability to create and maintain technical documentation Desirable: CompTIA IT Tech+ or Fundamentals+ Experience with VoIP telephony solutions Personal Attributes: Enthusiastic and clear communicator Strong organisational skills Comfortable working under pressure Committed to continuous learning and staying up to date with technology Why Join Us? At Napthens, you’ll work in a supportive environment where your skills and ideas are valued. We offer competitive benefits and opportunities for professional development. Apply Now: If you’re ready to take the next step in your IT career, we’d love to hear from you!