IT Specialist

Role & Responsibilities

• Maintain optimal functioning of application and business services in the studio.
• General infrastructure IT and Security maintenance of workstations, laptops, servers, switches, printers, and Wi-Fi.
• Inventory management of all IT assets (workstations, laptops, switches, servers, workstations, printers…).
• Data backups check and perform restoration operations.
• Act as liaison between Virtuos’ studios and group IT/clients/vendors.
• Implement improvements that are beneficial to our infrastructure, providing added value with respect to continuity of services, performance, automation, innovation.
• Perform system optimization and workstation component upgrades

Operation & Support

• Provide high-level, comprehensive, and efficient user support.
• Deploy workstations, laptops, and participate in the evolution of masters.
• Administration of users, servers, switches, and printers.
• Deal with incidents, anomalies, and internal requests, providing detailed follow-up to their resolution.
• Manage access rights to servers and applications based on profiles/groups.
• Supervise and analyze infrastructure components, taking measures likely to improve the quality or productivity of services.
• Establish network connections and data pipelines between Virtuos and its clients, respecting their individual security compliance needs.

Technical working environment:

• Systems: Linux Debian & CentOS, Windows Server 2019 and above, Windows 10/11.
• Applications: Office 365 and Azure.
• Hardware: Any type of PC and Mac.

Qualifications:

• BTS educational level (Information System, Network Administration, HelpDesk).
• At least 3 years of experience as a System Administrator or Help Desk specialist.
• Knowledge of Microsoft Office 365 environment (Teams, Exchange) and its administration.
• Knowledge of workstation and laptop automated setup (WDS/MDT).
• Knowledge and experience with administrating Linux
• Have already dealt with a firewall.
• Ability to multi-task.
• Ability to diagnose and resolve basic computer technical issues.
• Familiarity with a wide range of standard office automation products.
• Strong client-facing and communication skills, customer service orientation, and excellent interpersonal skills.
• Ability to work autonomously.
• Fluent French and English speaker.