IT Field Support Staff Technician

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an IT Field Support Staff Technician in the United States.

In this role, you will serve as a technical lead supporting a distributed field technician team while driving initiatives to enhance IT operations across retail and field environments. You will play a key role in mentoring new technicians, auditing market technology, and ensuring the seamless performance of infrastructure systems. Collaborating with network engineering, system administration, and information security teams, you’ll help improve support processes and lead key technology projects. This position is ideal for a skilled and adaptable professional who enjoys solving complex technical challenges, leading by example, and improving operational efficiency in a dynamic, fast-paced setting.

Accountabilities:

• Provide advanced technical support to field teams, resolving escalated IT issues efficiently.
• Lead and participate in IT projects, collaborating with cross-functional teams such as Network Engineering, NOC, and InfoSec.
• Mentor and train new technicians while supporting the ongoing technical development of existing staff.
• Conduct store visits and technology audits to ensure consistent implementation and compliance with standards.
• Manage and maintain inventory of IT equipment across retail locations and vehicles.
• Develop and update technical documentation, workflows, and procedures.
• Analyze support reports to identify recurring issues and recommend process improvements.
• Participate in candidate interviews and contribute to team growth and technical excellence.

Requirements

• High school diploma or equivalent; 3+ years of verifiable technology support experience.
• Strong troubleshooting and diagnostic skills with excellent customer service orientation.
• Proficiency with Microsoft operating systems and Active Directory management.
• Advanced understanding of firewall and routing technologies, DNS, and the OSI model.
• Excellent communication, organizational, and teamwork abilities.
• Ability to adapt quickly to changing priorities and perform under pressure.
• Willingness to travel up to 80% for field and retail support.
• Preferred: Two- or four-year degree, relevant IT certifications, and knowledge of ITIL principles.

Benefits

• Competitive salary with potential for advancement.
• Comprehensive health, dental, and vision coverage.
• Paid time off and flexible work hours.
• Professional development opportunities and certification support.
• Travel expense reimbursement.
• Collaborative and technology-driven work culture with growth opportunities.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are handled by their internal hiring team.

Thank you for your interest!

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