IT Administrator I

This position is NOT remote, it is hybrid onsite at our Paris, France Headquarters Base salary: 37’500 - 43,000 Are you a self-starter with a passion for providing exceptional support? We have an outstanding opportunity for you to grow within a renowned organization. Join our Support Services Delivery team and make a significant impact by offering top-tier PC/Mac support. In this critical role, you will troubleshoot, analyze, and resolve incidents affecting the computers of all Global Yum! Brands, Inc. team members, ensuring exceptional customer experience. You will be part of the second line of PC/Mac support, with additional responsibilities that include administrative Network and Video Conferencing support. This role also involves training and testing innovative technologies to enhance team productivity and efficiency. Responsibilities: Reporting to the IT department, you will provide level 2 and 3 IT support for the KFC France headquarters employees. Provision, install, upgrade, and troubleshoot computer systems using standard analysis techniques. Perform advanced OS-level modifications including Windows registry and macOS PLIST file edits to optimize performance and resolve issues. Deliver high-quality support to a diverse global user base, consulting on hardware/software solutions tailored to business needs. Build strong relationships with on-site and remote technicians and ensure a positive customer experience with every interaction. Proficient in supporting video conferencing platforms including Microsoft Teams, Zoom, and Webex, ensuring seamless communication and collaboration across departments. Manage and document ServiceNow Incidents and Tasks efficiently. Collaborate with support and strategy teams to resolve escalated issues, including network and system security (VPN, VLAN, etc.). Create and maintain IT documentation to standardize troubleshooting procedures, improve resolution times, and support knowledge sharing across the organization. Help with setting up IT and AV equipment for external events Be an active member of the global support organization by participating in regular meetings and helping other team members when necessary. Minimum Requirements: 3+ years of experience providing technical support for a wide variety of hardware and software platforms, including desktops, laptops, printers, peripherals, Windows, MacOS, Active Directory, Microsoft 365, and mobile devices (iPhone/iPad and Android.) Advanced proficiency in French and English Basic knowledge of network troubleshooting skills. Excellent communication skills with clients. Able to work flexible hours including being on-call. Understanding of basic IT infrastructure architecture and ability to do the physical tasks requested by the Global Enterprise Technology Solutions team. Ability to lift 30 lbs. Preferred Requirements: ITIL Certification is a plus Basic ServiceNow experience Preference for appropriate Microsoft and or Apple Certification(s)BS/BA in a technical area (CS, Math, Engineering) or equivalent experience Beware of fake job postings using Yum! and/or our brand logos -- KFC, Pizza Hut, Taco Bell and Habit Burger & Grill -- on fraudulent sites. Yum! Brands only posts jobs on official career pages and never asks for money during onboarding. Avoid unsolicited contacts via Telegram, WhatsApp or similar social apps. #PanEurope