International Operations Agent II

Introduction Move the world with us! AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the international supply chain and move the world with us! Does that sound interesting? Then make AIT Worldwide Logistics the next stop on your career ladder! Overview Responsible for the effective co-ordination, progress chasing and management of all required communications specific to the day-to-day import/export of international freight forwarding shipments, into (Imports) and out of, (Exports) the United Kingdom, across all modes of international transportation, (air, ocean and surface), in line with customer requirements and contractual agreements in place. Responsibilities Establish a relationship as the trusted adviser and one stop shop Partner customers to advise, determine and qualify their shipping requirements. Obtain details (regulations, certificates, documentation) necessary for a full and accurate shipment quotation. Provide a "best in service approach" to ensure the customer’s request is fulfilled and satisfied. Offer advice and recommendations to customers to help customers achieve their end-to-end requirements Prepare profitable quotations accurately. Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures and arrivals in a timely manner. Brokerage for both export and import entries. Coordinate the day-to-day import and/or export of products, including reviewing orders and documents. Track and communicate all delays, damages, issues and work with the customer to resolve. Responsible for all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations and billing. Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule Coordinate recovery/delivery schedules with various cartage agents and international partners. Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed. Ensure all customers’ SOP instructions are adhered to and AIT KPIs/tasks and guidelines are followed and met. Ensure all shipments are properly billed within company guidelines and timelines. Other duties and responsibilities will be assigned as business demands deem necessary. Process and comply with all requirements listed by regulatory agencies. Network with corresponding departments to ensure files are billed and posted prior to end of month Continuous learning through required compliance training and certifications of software and/or regulations. Assist with the day-to-day training of new team members and cross skilling where applicable with existing teammates. Qualifications 2 – 5 years applied on the job and industry experience CargoWise software experience a plus. Educated to a good standard of GCSEs with Maths & English level 5/C preferred. A good standard of general computer skills – (knowledge in Microsoft Office; Word, Outlook, PowerPoint, Excel would be advantageous.) Knowledge of raising and discharging of T1's would be an advantage. Customer focus Professional English language oral & written communication skills Teamplayer Problem solving skills Attention to detail What AIT Can Offer You We believe in rewarding your talent and supporting your growth. In addition to a competitive salary and comprehensive benefits package, you’ll enjoy: Private healthcare through BUPA (medical and dental) after a qualifying period. Access to an Auto Enrolment Pension Plan with 4% employee and 4% employer contributions. Life Assurance equal to 2x your annual salary for peace of mind. 26 days of annual leave to relax and recharge. Childcare vouchers to support your family needs. Eyecare vouchers for your vision health. Cycle to Work scheme to promote sustainable commuting. About AIT Worldwide AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components, and finished goods. For more than 40 years, the America’s-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground, and rail—on time and on budget. With expert teammates staffing more than 100 worldwide locations in Asia, Europe, India, and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services. Learn more about AIT Worldwide Logistics, our culture and core values in action here. AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.