Internal Communications Manager

Location: Hybrid - 3 days a week at VHQ, Crawley Hours: Full time, 37.5 hours per week, Monday to Friday Contract type: Permanent Closing date: Monday, 1st December 2025 At Virgin Atlantic, we believe everyone can take on the world - and we’re on a mission to become the most loved travel company. As we embark on the next chapter of our journey, we’re dialling up our creativity, strategic focus and signature Virgin flair to bring our internal narrative to life. We’re looking for an Internal Communications Manager who will help shape and tell the stories that inspire our people, celebrate our successes, and connect teams to our purpose and long-term plans. In a nutshell You’ll play a lead role in creating and delivering compelling, people-first communications that help our colleagues understand our strategy, performance, and the part they play in our future. Partnering closely with senior leaders, you’ll develop clear, engaging narratives and build proactive, insight-led engagement plans that help embed key moments like our CEO’s leadership agenda, our People Strategy and our journey towards becoming the most loved travel company. Working with creative teams, digital channels and specialist partners, you’ll lead the storytelling that builds belonging, advocacy and pride - all while staying true to Virgin Atlantic’s tone of voice and values. Day to day As a Communications Manager, you will: Lead storytelling and engagement planning Build a deep understanding of companywide and directorate plans, translating complex business updates into compelling, inspiring narratives. Develop and deliver directorate-level engagement plans aligned to the wider People Communications strategy. Shape and manage an annual editorial and content calendar with a proactive, audience-led approach. Generate stories that celebrate our people, showcase progress against our plan, and embed our culture. Create high-impact content across multiple channels Produce engaging written, visual and AV-led content for channels including Viva Engage, Viva Connections and leadership events. Partner with creative, digital and production teams to bring ideas to life across formats. Support senior leaders with content that strengthens strategic clarity and improves leadership cascade. Drive insight-led communications Track performance using engagement, reach and channel analytics. Use insights to continually improve impact, optimise messaging cadence, and avoid fatigue. Provide regular reporting and recommendations to leadership and the Communications team. Support crisis and key business moments Assist with timely, accurate and empathetic communications during issues or crises. Support Industrial Relations communications planning and delivery when needed. Contribute to our People Engagement Strategy Play a key role in defining and delivering the long-term People Communications plan. Help set team targets and take part in regular reviews and re-sets. About you You’re a skilled internal communicator with a strategic mindset and a natural eye for storytelling. You know how to bring clarity to complex topics and create content that inspires. You thrive in a fast-paced, people-centred environment and enjoy partnering with leaders to drive engagement, culture and connection. You’ll bring: Significant experience in internal, employee or corporate communications within customer-centric, fast-paced organisations. Outstanding copywriting skills and a confident, nuanced communication style. A strong ability to translate business strategy, performance and change into impactful narratives. Proven stakeholder management, including partnering with senior leaders and C-suite. Excellent project management skills, with the ability to deliver at pace and to tight deadlines. A creative approach to content, with experience producing written, visual and AV materials. It would be great if you also have: Experience with digital engagement platforms (e.g. Viva Engage). Skills in filming, editing or basic design. Experience working with creative agencies or production partners. If this sounds like you, and you’re ready to help shape how our people connect with our purpose and journey, we’d love to hear from you. Be yourself – Our differences make us stronger Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong. To make your journey with us accessible and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (recruitment@fly.virgin.com) feeling confident that we’ve got your individual considerations covered. Our recipe for Leadership At Virgin Atlantic, our leaders empower teams to thrive through collaboration, innovation, and excellence. Explore our Leadership Recipe and discover the 20 core ingredients that define what it means to lead with us, driving our mission to be the most loved travel company and achieve sustainable profit. Want to learn more? Click here