Intercultural Language Destination Sr Consultant - US Remote
Anywhere Integrated ServicesTeam Duties
Provide in region back-up/support for the Manager and for the Sr IPS
Give input on hiring of new IPS
Help train, mentor new IPS to ensure smooth onboarding and knowledge transfer.
Coach existing IPS when issues arise
Provide additional layer of assistance/support to IPS team
Act as go-to person when the Manager is unavailable
Participate in and co-lead various meetings (i.e. IPS meetings, intercultural monthly CCT meeting, etc., Invoicing Meeting)
Cover for Sr and for Manager when ooo
Program and Payroll Management
Manage end-to-end payroll processes for CICs, including onboarding onto the system, on-going training and support, biweekly auditing of payroll reports, biweekly timecard approvals.
Ensure compliance and accuracy in payroll-related documentation and reporting.
Serve as the primary liaison for CIC compensation inquiries and system troubleshooting.
Program Coordination
Review and analyze customer needs based on intake notes
Work as a team with the CIC to determine if SME are needed and who may be a good fit
Find, interview, and contract qualified SME and review session materials to ensure it includes all relevant topics and that the format is aligned with Cartus standards
Write biographies for new SMEs and gather/input banking details in ATLAS
Fully manage program in the Digital Learning System to monitor program status/quality
Manage the participant and Coach evaluation/invoicing process
Escalate invoicing on behalf of other IPS when needed
Lead the production and management of high profile/high complexity Intercultural Management Training programs, including content management, logistics, operations, production, and stakeholder and participant communication.
Coordination Teamwork
Build strong relationship and communicate effectively with everyone in ILS, CICs, SMEs and colleagues in other departments.
Give feedback on systems and processes and suggest/implement changes where appropriate
Take a lead in training our new CICs on the Ops processes to follow.
Support /cover for Seniors, demonstrating critical thinking and problem-solving abilities
Act as the primary point of contact for the Americas intercultural team.
Strategic Initiatives and Visibility
Design and lead initiatives that promote continuous learning and professional development within the Department.
Develop and implement strategies to increase the Department’s visibility and integration across the wider organization.
Contribute to process improvement and team engagement efforts.
Act as the Intercultural representative to the broader organisation and to International Assignment Consultants as needed, including delivering New Hire ILS overviews.
Represent the Intercultural Department at meetings and huddles
Write and submit ILS Blogs and post to Yammer to increase the Intercultural team’s visibility
Minimum Education/Experience Requirements
- Previous training or leadership experience
- Proficiency in Atlas and Internet searches
- Minimum 2 years work experience in service environment
- Proficiency in database and spreadsheet manipulation
- Proficient Microsoft Word/Excel, 97/XP, Vista
Education/Experience Preferred
- Bachelor’s degree or equivalent in Intercultural/International Studies, Business or Linguistics
3-5 years of work experience in program coordination, preferably in a global or service-oriented environment
Speak and write at least one foreign language
1-3 years international living experience
Mastery of Intercultural Department operations and processes
Dimensions
- Excellent time management, attention to detail and organizational skills
Initiative and critical thinking skills
Strong problem solving / analytical ability
Ability to multi-task and prioritize
Interpersonal/Influencing skills
Ability to work successfully in a virtual team environment and with a virtual supplier network
Global mindset & cultural sensitivity
Impeccable communication skills – written and verbal