Insights Analyst

If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further. Global Payment Solutions (GPS) is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated country and regional and global support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards. The Corporate Client Service Operations team has a pivotal role in enhancing operational efficiency, delivering actionable insights and improving the experience of our clients and internal stakeholders. The team are responsible for delivering and owning training, procedures, ongoing performance reporting, outcomes testing, root cause analysis, process enhancements and change management. We are seeking an individual to join this team in the role of Insights Analyst. In this role you will: Utilise strong analytical skills to transform business data into comprehensive, visually appealing analysis through dashboards and presentations. Support data interrogation, cross-referencing, and integration from various data sources and systems to provide insights, including root cause, trend and anomaly analysis. Work closely with teams to ensure data accuracy, troubleshoot discrepancies, and offer solutions and improvements. Communicate complex analytical findings effectively to both technical and non-technical stakeholders. Improve existing data and analytics process using automation tools, as well as developing new dashboards and processes for reusable analytics. To be successful in this role you should meet the following requirements: Experience in data analysis and data interrogation. Familiarity in Excel, PowerPoint and the wider M365 Suite. Excellent communication skills, both written and verbal, and strong stakeholder management skills are essential. The ability to work effectively both independently and collaboratively, manage multiple tasks, and meet deadlines in a fast-paced environment. A desire for providing excellent customer experience. *Please note: This role can be based in the London or Birmingham office. The successful applicant will be required to spend part of their working week at this location. Hybrid working is available, but the role holder will need to live within a commutable distance of the aforementioned office. To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please click on this link. Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: hsbc.recruitment@hsbc.com Telephone: +44 207 832 8500