Information Technology (IT) Deploy/Projects Computer Technician

Description of Position 

This is a mid-level position that requires previous IT experience. The candidate must have graduated from a Computer Technician, Networking and Cloud Technology program or similar. The ideal candidate is passionate about technology, self-motivated to improve, collaborative by nature, and emotionally intelligent in their interactions. IT project experience is an asset. This position is hands-on with travel to and from client sites for final deploy setup. This role is at our Fonthill location. There is no hybrid or remote option for this role.

Core elements of this role 

• First, providing fast, friendly, and easy support to our clients. Taking care of quick problems…quickly! 

• Secondly, be an excellent team player - we work in a very collaborative environment and require team members that pitch in wherever needed to get the client what they need. 

• Finally, communication and attention to detail - deploys is a many-stepped process and requires someone who will pay attention to ensure proper completion. You will be in constant contact with the client; therefore, strong written and verbal skills are essential for this role. 

Job purpose 

• Assisting clients with hardware, software and networking problems remotely and onsite as . 

• Working through the entire project phase process to achieve the end goal proposed for the client's needs. 

• Assist with identifying client hardware/software requirements and relaying that information back to B4 Networks sales staff. 

• Documentation of all work as completed. Maintain records of all work in the project and update timelines – as well as tracks time in real time. 

• Communicate with clients and staff to effectively schedule service tickets. 

• Review and prioritize outstanding tasks  for the completion of the client’s request.  

• Liaise and work with the professional services team on outstanding projects. 

• System deployment for internal and external clients. 

• Work with the Team Lead to complete and update project tickets as well as mitigate issues with project stages. 

• Responsible for adhering to the “B4 Way” in terms of quality of service and wraparound approach to security/backing up. 

• Maintain current knowledge of Windows based applications and relevant technologies as assigned. 

• Participates in special mini-projects as . 

• Communicate properly with all team members inside the help desk and out. 

• Strive to meet or exceed all department KPI’s. 

• Actively participate in weekly project meetings regarding upcoming and currently active projects. 

• Participate in project debriefs to identify any improvements that can be made to the processes in place. 

• Assist in the creation and review of designing client’s upcoming projects to identify the scope and requirements for success. 

Metrics & KPI's that contribute success to this role 

• 90% of deploys/projects delivered on time and within hours within scope. 

• Ticket resolutions or project issues are documented. 

• All client documentation is kept up to date as changes are made. 

Required Skills 

• Interpersonal skills - such as telephony skills, communication skills, active listening, and customer care. 

• Ability to work in a team and communicate effectively. 

• Ability to multi-task and adapt to changes quickly. 

• Ability to work in a fast-paced environment.  

• Understanding support tools, techniques, and how technology is used to provide services. 

• Ability to troubleshoot and logically solve problems during deployments that may arise. 

• Strong documentation skills to ensure timely and accurate capture of technical details and task requirements. 

• Self-motivated with the need for little supervision. 

• Proficient in the following technologies:  

• Windows Server 2012 R2, 2016, 2019, 2022, and 2025 (Management, migration, administration & troubleshooting) 

• Microsoft 365 environment including Admin Center, Entra ID, Exchange, and SharePoint 

• Windows 10 and 11 

• Network Routing, Switches, VLAN's  

• Sophos and Unifi experience is an asset 

• Virtual Server technologies 

Company Overview 

Do you LOVE Technology and helping people? Do you want to make a difference, be a major part of success and surround yourself with other creative, high-energy professionals that “get” it?  
 
We are an established Managed Service Provider (MSP) in the IT space serving clients at a fixed monthly rate. We work with a wide mix of clients, from small and mid-sized businesses—accounting firms, greenhouses, engineering firms, and medical practices—to large manufacturing companies. 

Some perks of working here: 

• Paid lunch and breaks (1 hour/day) 

• Fully catered lunches 3 days a week 

• Focus on your professional and personal growth 

• Comprehensive Benefits package after 6 months 

• Extended health care 

• Vision care 

• Dental care 

• Employee Assistance programs 

• Disability insurance 

• Competitive wages. 
  
  

**A reliable vehicle, valid driver's license, and insurance are **  

Please do not call in to the office for status update on your application - we will inform all applicants as to the status as the process goes. Thank you in advance for your understanding! 
 
Want to know about us? Check out employee (current and past) testimonials here as well as get access to our social media feeds that can give you some insight into what an awesome place B4 Networks is to work - https://www.b4networks.ca/careers/