Income Services Officer Lateral Move

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Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Lateral Movers).

Income Services Officer - Lateral Move

Permanent

Grade B - £28,598 - £34,434

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 32 hours per week 

The Rent Service is part of the Digital and Customer Services Division of Birmingham City Council and has significant responsibilities for income collection to the Housing Revenue Account. We are responsible for the collection of £268 million housing rents and also have responsibility for the recovery of former tenancy debt and Housing Benefit Overpayments for Local Authority tenants. 

Our purpose is to maximise the collection of rent by providing our tenants with advice and support in order to prevent rent debt. We aim to promote self-sufficiency and identify vulnerable tenants at an early stage, We promote and maintain a strong payment culture and maximise income through receipt of relevant welfare benefits. 

You will be based within the Birmingham City Council Rent Service, working on an agile basis part at an office and part remotely dependent on the needs of the service.

Your tasks will include:

•  To continually carry out task and activities to an excellent standard to meet service demand from customers across all service channels (telephone, visits, online/digital) in line with policies and procedures, legal protocols, statutory governance, performance management frameworks and published service standards to maximise income whilst maintaining the highest principles of integrity in service delivery. 
• To effectively carry and perform income management task and activities to ensure that the team of assigned area of work are working to optimum efficiency throughout the working time available in the delivery of income related services. 
• To be proficient in carrying out tasks as part of a comprehensive income management service to meet the requirements of its customers, with specific focus on right first, on time every time approach for income and arrears case management
• To continually promote and perform activities as part of a team that lead to outcomes for customers that deliver of financial and digital inclusion and benefit take up to maximise income and reduce management costs within the HRA and wider Council.

Successful candidates may have extensive knowledge of welfare benefits to include Universal Credit, will have extensive knowledge of Housing Legislation in the context of income recovery and will have experience of dealing with internal and external customers.

Ideally you will have experience of dealing with internal and external customers, will be able to demonstrate the ability to work well as part of a team and be able to organise work and set priorities.

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact: Resourcing@birmingham.gov.uk

A Disclosure and Barring Service (DBS) check will be undertaken. Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Job Description and Person Specification