Implementation Engineer (Remote - US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Implementation Engineer in the United States.

In this role, you will ensure the seamless deployment, configuration, and integration of software solutions for clients. You will serve as the technical point of contact throughout the implementation lifecycle, collaborating with cross-functional teams including product, sales, and account management. Your work will directly impact client success by delivering reliable, efficient, and customized solutions while troubleshooting issues and providing guidance. You will document processes, provide training, and contribute feedback to improve product functionality and operational efficiency. The role requires both technical proficiency and strong communication skills, with an emphasis on delivering an exceptional client experience. This position offers a remote work environment with opportunities for professional growth and participation in strategic projects that enhance customer satisfaction and operational excellence.

Accountabilities

• Lead the deployment, configuration, and integration of software solutions for new and existing clients.
• Act as the primary technical point of contact for clients during implementation, providing guidance and updates.
• Troubleshoot and resolve technical issues that arise throughout the implementation phase.
• Maintain and create detailed documentation for implementation processes, custom configurations, and solutions.
• Collaborate with development, QA, and product teams to streamline client integration and optimize go-live timelines.
• Provide training and support to clients and internal teams to ensure effective product adoption.
• Gather client feedback to recommend product enhancements and operational improvements.

Requirements

• Minimum of 8 years of experience in implementation or technical support roles, preferably in SaaS.
• Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent experience.
• Strong technical troubleshooting and problem-solving skills.
• Experience with system integrations, databases, APIs, and cloud platforms.
• Familiarity with Salesforce for project tracking and issue resolution.
• Experience with scripting or programming languages such as Python or JavaScript is a plus.
• Excellent communication skills and ability to explain complex technical concepts to non-technical stakeholders.
• Strong project management skills with the ability to manage multiple projects and deadlines.
• Customer-focused mindset with a commitment to delivering exceptional client experiences.

Benefits

• Remote work environment with flexible scheduling to support work-life balance.
• Annual company offsite for team building and collaboration.
• Generous leave policy including flexible time off, 13 paid holidays, paid sick leave, and parental leave.
• Comprehensive medical, dental, and vision insurance for employees and dependents, with company-funded FSA & HSA options.
• 401(k) plan with company match.
• One-time reimbursement to optimize your remote workspace.
• Opportunity to work in a fast-growing, mission-driven environment at the intersection of healthcare and technology.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or assessments) are made by their internal hiring team.

Thank you for your interest!

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