IDT SV Coordinator
Hapag-Lloyd
On-site
Barking, United Kingdom
Description
Responsibilities
- Optimise daily transport planning in cooperation with our customers and vendors.
- Prioritise cost-efficiency in accordance with agreed service level requirements.
- Execute transport instructions as per customer request.
- Liaise with our customers on all transport related challenges and delays.
- Support customers in the planning of new business in cooperation with the sales team.
- Process booking amendments and booking confirmations for transport relevant shipments.
- Closely monitor transport developments and find the best solution for our customers’ needs.
- Create work orders to and from rail/port for all import and export cargo.
- Monitor transport execution to ensure prompt delivery.
- Handle on-carriage activities before vessel arrival.
- Coordinate on-carriage shipments – including transport instructions for changing MH to CH.
- Contact colleagues and customers via e-mail and phone when additional information is needed for inland activities of CH shipments.
- Investigates and problem solves for all CH shipments – escalating Inland Delivery Specialists and Inland Delivery Team Leaders as and when needed.
- Issue invoices related to DLF and related additional activities (FSD, HCD, OAD) in case of MH changed to CH.
- Support resolution of disputes relating to inland costs.
- Coordinate with terminal operations to ensure efficient and effective handling of all CH shipments.
Responsibilities
- At least 2 years’ experience in liner shipping.
- A commitment to delivering excellent customer service.
- Good verbal and written communication skills.
- A team player with a sense of personal responsibility and accountability.
- The ability to work proactively in a structured, organised and analytical manner.
- Capable of working with multiple systems and supportive of digital transformation.