Housing Management Officer - Factoring Team

Proposed Interview Date: Week Commencing Monday 1 December 2025 Closing Date: Sunday 23 November 2025 Contract Type: Permanent Salary: FC6 £30,691.29 to £33,732.26 Working Pattern: 36 Hours per week Location: Fife House, Glenrothes – Role requires travel across Fife Internal Candidate Guidance Recruitment FAQs - Internal Candidates Supporting Statement As part of your application, you must provide us with a Supporting Statement which outlines to us how your skills and experience make you a good candidate for this vacancy. For more information, check out the How to Apply section of our Career Site. Without a Supporting Statement, your application will not be progressed. Please upload your Supporting Statement at the section marked ‘upload resumé’. Your Supporting Statement must not be a CV. More information is available on our Career site at www.fife.gov.uk/jobs/supportingstatement Job Details The Housing Management Officer: Will work in the Factoring Team. The main task is to manage and co-ordinate repairs and maintenance in mixed tenure blocks for the communal areas including consulting with private property owners on the works required. The candidate should have a knowledge of housing and legislation around factoring and shared repairs. Will work with partner services to raise accurate works orders to maximise first time fix and minimise the need for orders to be varied. Respond quickly to emergency and urgent maintenance queries to safeguard customers and the property. Work in collaboration with other colleagues and teams to successfully manage and resolve repairs-based issues. Will be responsible for ensuring high quality private sector housing services through the implementation of legislative standards, Council policies, processes, and self-developed solutions. As Housing Management Officer, you will be required to deliver high quality customer care and advice, supporting private owners, landlords, tenants, and other stakeholders. Will be working within local communities to provide customers and partners with information, advice, guidance, and support in relation to private housing issues around mutual repairs and factoring. Part of this role will involve lone working when carrying out site visits. Training & lone working devices will be provided. A link to the role profile is included at the bottom of the advert. You will find out more about the job and the type of person we are looking for. The Person Educated to SCQF level 5 which includes National 5 or SVQ level 2 in Housing or equivalent or Standard Grades at Credit level or equivalent Ability to deliver housing services through field-based working Fife wide. Experience of assessing building repairs and confidently discuss findings with customers Knowledge of housing policy and practices relevant to mutual repairs and factoring Experience of partnership working in Council / private sector housing The ability to deliver quality customer service and work well under pressure. Use negotiation skills, where required, to reach a mutually beneficial resolution Customer care skills and experience of assertive case management Able to provide a regular and effective service. Be well organised to manage competing demands Ability to work confidently on your own as well as contributing and assisting the wider team as work demands arise Be familiar with Microsoft systems, Office 365, word & excel Before confirming to your appointment, you will be required to obtain Protection of Vulnerable Groups (PVG) scheme membership through Disclosure Scotland and become a member of the relevant PVG scheme. Further Information Role Profile - When preparing your supporting statement, review the role profile and think about how you meet the essential criteria Role Profile How We Work Matters - Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information. Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services Directorate Information - Council Department information Social Media - Search for more 'Fife Council Jobs' on Facebook or follow us on X @FCJobsOfficial Alternative Formats - Job information can be made available in alternative formats, to make a request please email: transactions.recruitment@fife.gov.uk As a progressive employer, we offer the opportunity to work in this role as a “blended working” arrangement with home-working opportunities and occasional office-working as required. While the significant part of the role can and will be carried out remotely, candidates should be able to travel to and attend office locations in Fife as required. For further Information please contact: Joy Fulton - Joy.Fulton@fife.gov.uk