Housing Companies Tenant Services Manager

Salary range: £44,685- £48,003 p.a. inc. London weighting Contract: Permanent Hours of work: 36 hours per week Location: Civic centre and other locations from time to time An excellent offer… Brent is a tremendously vibrant London borough where the iconic arch of Wembley Stadium dominates the skyline. Spanning both inner and outer London, it is a borough of huge contrasts in terms of its economic, environmental, ethnic and social make up. Brent’s diversity is evident to all who visit our borough and our long history of ethnic and cultural diversity has created a place that is truly unique and valued by those who live and work here. The council is pursuing a far-reaching transformation agenda that better meets the needs of our community so it is an exciting time to join us. The Post We are seeking a dedicated professional to provide tenancy management services for Bent's Housing Companies, i4B Holdings Ltd. and First Wave Housing Ltd. This will include rent collection, arrears management, Anti-Social Behaviour management and letting of properties. The roles will be focused on increasing income, supporting tenants to sustain tenancies, minimising void times and completing regular and meaningful tenancy audits, while providing holistic support working with tenants that are struggling. A large part of the role will be around tenant engagement and support, promoting and improving the i4B and FWH brand and driving improved tenant satisfaction. The Person You will be passionate about people, excellent customer service and enabling residents to live in good quality secure housing that meets their needs. You will take pride in seeing things through, finding solutions and working to achieve best outcomes. You will want to promote the Companies as a leading example of excellent tenancy management and create a portfolio to be proud of, where tenants know you, trust you and view you as the face of Brent Council. You will need to be able to create an effective balance between tenancy sustainment and enforcement, be creative, confident and flexible, capable of working under pressure, managing a high caseload and able to communicate and empathise with people from all walks of life. Most important is a commitment to reducing the stigma social tenants face, and working to better the lives of our residents. Closing Date: Monday 22 December 2025 (23:59) Additional Information If you are interested in applying for this job, please start by clicking the "Apply Now" button below. You must provide a supporting statement as part of your application that clearly shows how you meet the criteria on the Person Specification. We will accept a CV in support of your application, however, you should still provide a supporting statement. Brent Council values the diversity of its community and aims to have a workforce that reflects this and therefore encourage applications from all sections of the community. We positively encourage all applicants to self-identify their characteristics in the diversity survey section in the application. We are committed to safer recruitment and safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. Applicants should be aware that posts working with children, young people and vulnerable adults are subject to an Enhanced DBS check as well as other employment clearances. The information we collect from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details of how your information will be used by us and Cifas and your data protection rights, can be found here. Brent has a positive approach to flexible working. As a disability confident employer Brent welcomes applications from people with all disabilities, including “non-visible” disabilities and mental health conditions. We will interview any disabled applicant who meets the essential criteria. If you require reasonable adjustments to be made to any part of the recruitment process due to your disability, please contact us. Job Description