Housing Casework Officer – Early Intervention

Contract Type: Permanent Working Hours: Full Time 37 hours per week Worker Type: Onsite Worker Salary: Starting Salary is £32,597 (Level 1) to £35,412 (Level 4) per annum (pro rata for part-time) Location: Loxley House, Station Street, Nottingham, NG2 3NG We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more… Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you. * You can read more about the different benefits offered to colleagues working for Nottingham City Council here. About the Role The post holder will be responsible for delivering housing advice casework, helping prevent homelessness and acting to ensure that the City Council fulfils its legal and safeguarding requirements to Citizens in housing need or crisis. This will include evaluating: citizen need assessment, housing advice, homelessness prevention and deciding homelessness duties in accordance with the Housing Act 1996 VII ( as amended). To undertake targeted, early intervention work with households identified as being at risk of being threatened with homelessness, responding to trigger information from pre-action protocols and intelligence available through Council systems and data. To promote the Council’s vision, values, aims, objectives, and priorities actively and effectively, putting our citizens first through the delivery of best value services. About You The ideal candidate will have: Good operational working knowledge of Homelessness and associated legislation, and an ability to advise on and decide any duties owed to citizens for the Authority Ability to communicate complex issues on a face-to-face basis, demonstrating tact, diplomacy, sensitivity and customer care Understanding of the wider issues impacting upon homelessness, the barriers facing people with multiple and complex needs Effectively manage a complex workload under pressure, meeting specified targets and deadlines whilst demonstrating attention to detail, prioritisation and self-organisation skills Good working knowledge of welfare benefit rights and income maximisation The post will require a DBS enhanced check for a regulated activity You can find the job description for this post here At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page. For informal enquiries, please contact Joseph Muir at joseph.muir@nottinghamcity.gov.uk or Emma James at emma.james@nottinghamcity.gov.uk Closing Date: 24th November 2025 Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible. Interviews will be held: TBC If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support By applying to this job, you agree to our Terms & Conditions.