Housekeeping Supervisor

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton - Kelowna Airport and Hampton Inn & Suites by Hilton is currently looking to fill the role of Housekeeping Supervisor. We are also on a bus route, with a stop just outside of the hotel, and our complimentary shuttle also picks up our employees from the bus loop at UBCO! What will you be doing? * To ensure policies and procedures are followed consistently through daily operations. * Be a champion of Brand Standards and Expectations.  * Take and complete all Brand Training. * May be assigned cleaning guest rooms, stayover cleans, public area cleans, and assisting in laundry  operation. * Takes lead on Room inspections, controlling quality, and cleanliness of guest rooms.  * Ensures that the day-to-day operations of housekeeping stay on track. This will include checking in with housekeepers, shift leads & room checkers regularly, keeping them up to date of need-to-know tasks, keeping everyone on pace so that rooms are ready for check in time, logging room defects for maintenance and ensuring they are completed. * Assists with training and introduction of new team members. * Ensure Room Attendants are informed daily about priorities in their section. * Actively participate in daily briefing, daily warm up and department meetings. * Develop a strong team of associates through effective leadership. * Delegates tasks accordingly. * Work closely with the Front Desk to stay on top of any changes, guest requests are handled in a timely manner. * Assists with lost and found, ensures procedures are followed accordingly. * Efficiently acts upon feedback of co-workers & guests for the benefit of the housekeeping workplace. * Must be comfortable in providing performance management. * Maintain an open forum and open-door policy with team members. * Work flexibility may be required to perform housekeeping duties. Hands-on, can-do attitude. * Manage conflict that may arise through the day-to-day operations. * Actively participate in the hotel health and safety program. Ensure that all associates are familiar with and in compliance with WHMIS and Health & Safety policies and procedures. * Available to work varied shifts: afternoons, evenings, weekends, and holidays. * Assisting other departments when necessary and available. Cross training or working at our sister properties. * Monitor performance and workflow of laundry attendants; delegate tasks and adjust workloads as necessary. * Monitor performance and workflow of public area attendants; delegate tasks and adjust workloads as necessary. * Oversee laundry operations during the PM shift, ensuring linen is processed efficiently and to Brand standards. * Other duties may be assigned by the Management Team. What are we looking for? To successfully fill this role, you should demonstrate the following: * Previous experience of 2-3 years in Housekeeping * Highly organized with strong time management abilities * Effective verbal and written communication skills * Strong interpersonal and leadership skills * Proven problem-solving and decision-making skills * Experience with laundry operations and/or equipment is an asset * Able to work independently and as part of a team in a fast-paced environment. Perks * Extended Health and Dental Benefits * World-wide accommodation and dining discounts with Marriott brands * Employee discounts on accommodations, dining, Marina, and Heath & Wellness services at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Hampton Inn & Suites Kelowna Airport).  * An excellent work environment, with a focus on staff recognition and teambuilding * Room for growth and development. Don't miss this exciting opportunity to join our Four Points family!