Housekeeping Dispatcher

Pay Rate: $25.56/hr. minimum, Dependent on experience
Shift: Varies
Posting Type: Full-Time and Part-time. Non-exempt 

PURPOSE

The Housekeeping Dispatcher at Snoqualmie Casino & Hotel will play a pivotal role in facilitating the seamless operation of the housekeeping department. This position ensures the efficient coordination of cleaning schedules and tasks, acting as the communication hub between management, housekeeping staff, and other departments to maintain exceptional standards of cleanliness and guest satisfaction.

ESSENTIAL DUTIES / RESPONSIBILITIES

• Coordinate Cleaning Schedules: Develop and manage dynamic cleaning schedules in coordination with the Housekeeping Supervisor to optimize team efficiency and address occupancy demands.
• Assign and Prioritize Tasks: Allocate daily cleaning tasks to housekeeping staff, prioritizing based on guest needs and room turnover requirements.
• Work Orders: Act as a liaison to the housekeeping teams by intaking details and submitting work orders for room and hotel maintenance and repair needs. Track progress and escalate any issues or delays to Housekeeping management for resolution.
• Communication Hub: Serve as the primary liaison between management, housekeeping staff, and other departments, ensuring clear and efficient communication.
• Guest Requests: Respond promptly to guest requests related to housekeeping, coordinating with the team to ensure swift and satisfactory resolution.
• Data Management: Maintain accurate records of cleaning schedules, work orders, and guest interactions, providing necessary reports to management.
• Other duties as assigned.

Education and Experience:

• One (1) year of experience in a hospitality, housekeeping, or administrative role. Experience in a coordinator or dispatch role within a hotel or similar environment preferred.
• Familiarity with housekeeping operations and scheduling software preferred.
• Proficiency in English for reading, writing, and verbal communication, with the ability to effectively engage and communicate with a diverse workforce to accurately capture and convey information.

Skills and Abilities:

• Organizational Skills: Demonstrates strong organizational abilities to manage schedules and prioritize tasks efficiently.
• Communication Skills: Possesses excellent verbal and written communication skills to effectively liaise between departments and handle guest requests.
• Problem-Solving: Exhibits strong problem-solving skills to address scheduling conflicts and resolve guest issues promptly.
• Attention to Detail: Maintains a high level of attention to detail to ensure accurate task assignments and record-keeping.
• Team Collaboration: Works effectively within a team environment, supporting colleagues and ensuring seamless coordination of tasks.
• Adaptability: Shows flexibility and adaptability to respond to changing priorities and work demands in a fast-paced environment.
• Technical Proficiency: Is proficient in using computer software, including Microsoft Office and property management systems, to manage schedules and data.