Hospitality Supervisor - Fortnum and Mason

Overview At Fortnum & Mason, we’ve been delighting customers with extraordinary experiences since 1707. From our world-famous hampers to our exquisite teas and fine foods, every product tells a story of heritage, quality, and craftsmanship. We are now seeking an experienced Supervisor to lead our Hospitality team at Bicester Village. This is a fantastic opportunity to combine leadership skills with a passion for food and exceptional customer service. Why Work For Us Competitive salary + discretionary annual bonus 28 days’ holiday + a day off for your birthday and 5 extra wellbeing days Up to 40% store and restaurant discounts Matched pension scheme and access to an exclusive app for discounts on major retailers Career development opportunities across our iconic brand Additional annual leave and gifts after 5 years of service What You’ll Do Lead and motivate a hands-on team to deliver outstanding service and operational excellence Ensure compliance with Health & Safety, food safety, and allergen procedures at all times Oversee daily operations including stock control, replenishment, and food presentation Support and coach team members to achieve performance and service standards Handle customer queries and resolve issues promptly and professionally Work collaboratively with the wider management team to drive results What We’re Looking For Previous experience in a supervisory role within a premium or high-volume food environment Strong leadership and communication skills with the ability to inspire a team A genuine passion for food and delivering exceptional customer experiences Knowledge of Health & Safety and food safety standards Ability to work under pressure and remain calm in a Hands-on, fast-paced setting Flexibility to work varied shifts including weekends and holidays Join us in bringing joy to every customer, every day. Apply now and be part of a legacy that continues to inspire. We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.