Homelink Advisor NCCHS

Role: HomeLink Advisor Contract Type: Permanent Working Hours: Post 1: 37 hours per week, Monday – Friday between 8.30am-4.50pm Post 2: 18.5 hours per week, Thursday, and Friday 8:30am – 4:50pm and alternate Wednesdays 8:30am – 4:50pm Worker Hybrid Worker Salary: Grade D - £26,824 (level one) rising to £27,694 (level three) per annum (pro rata for part time) Location: Harvey Road, NG8 3BB We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more… Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement, and access to a generous pension scheme, we strive to create an innovative, inclusive, and progressive work culture where everyone is supported to do and be their very best. In return, we are looking for people like you - people who are innovative, driven, and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you. * You can read more about the different benefits offered to colleagues working for Nottingham City Council here. About the Role As a Homelink Advisor, you will be verifying the eligibility of applicants joining the housing register whilst ensuring applicants are placed within appropriate priority bands according to the allocation policy and providing quality customer advice on a wide range of housing options. You’ll be responsible for the preparation of the weekly advert for all available properties across the partnership and applying the correct eligibility criteria to all advertised properties, and maintaining effective liaison and relationship building with internal and external representatives. About You The ideal candidate will have: Experience of working in a housing environment and an ability to learn. Ability to make accurate and timely decisions, often in pressurised situations and to act tactfully and with sensitivity and courtesy at all times. Particularly regarding qualification and eligibility of applicants for social housing in accordance with allocations policy. Demonstrated a firm but fair approach to managing, customer services and relationships whilst maintaining a professional attitude. Evidence of carrying out individual assessments to determine, qualification, eligibility for social housing. Demonstrated capacity to effectively organise and use initiative to prioritise workload to ensure that tasks are completed efficiently and on time. NVQ Level 2/3 in Housing Management, or willing to work towards a qualification. Or a part qualification of the Chartered Institute of Housing. Good interpersonal skills and a proven ability to communicate effectively at all levels. You can find the job description for this post here Please ensure you demonstrate clearly how you meet the 6 requirements listed above in your CV & supporting document. At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page. Closing Date: 20th November 2025 (midnight) - Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible. Interviews will be held on: 3rd December 2025 – Please note this is subject to change If you have any queries relating to the role or wish to get an update on your application, please email our Housing Services Recruitment team recruitment@nottinghamcity.gov.uk If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support By applying to this job, you agree to our Terms & Conditions.