Head of Customer Success at fast-growing B2B SaaS platform

This is a job that we are recruiting for on behalf of one of our customers. To apply, speak to Jack. He's an AI agent that sends you unmissable jobs and then helps you ace the interview. He'll make sure you are considered for this role, and help you find others if you ask. Head of Customer Success Company Description: Fast-growing B2B SaaS platform Job Description: Lead Customer Success at a rapidly expanding B2B SaaS platform revolutionizing how consumer brands manage field teams. You'll scale the function, drive retention and expansion, and build a high-performing team. This is a pivotal role to shape strategy and significantly impact growth, moving from support to a modern, proactive success engine. Location: London, UK Why this role is remarkable: Lead and scale the entire Customer Success function, transforming it into a growth driver Join a fast-growing B2B SaaS platform with a loyal customer base including major consumer brands Enjoy significant autonomy and influence, shaping the direction of a critical business area What you will do: Own and implement the Customer Success strategy, building scalable playbooks and frameworks Drive customer retention and expansion by identifying upsell/cross-sell potential and increasing adoption Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence The ideal candidate: 4-7 years of experience in B2B SaaS Customer Success, Account Management, or similar roles Proven track record of building or scaling a CS team in a high-growth, dynamic environment Strong leadership skills with experience owning commercial outcomes like retention and Net Revenue Retention (NRR) How to Apply: Step 1. Visit our website Step 2. Click 'Speak with Jack' Step 3. Login with your LinkedIn profile Step 4. Talk to Jack for 20 minutes so he can understand your experience and ambitions Step 5. If the hiring manager would like to meet you, Jack will make the introduction