Hardware Response Technician

Company Description

As industry-leaders in fleet risk management solutions, we're more experienced and proactive than other providers. The result is you get tangible results in both safety improvements and cost savings sooner. 
Our vehicle hardware has been developed over the 20 years we’ve been working in this field, and our easy-to-use software systems give you insights quickly, so you can make improvements sooner. All developed in-house, you have the ease of one reliable place to go. 

Job Description

The role of Hardware Response Technician is really important to us. Working as a hardware response technician you will have a key role in delivery of our targets in responding to daily hardware faults, de-installations, footage retrievals, firmware upgrades, SD card upgrades, fleet check audits and site weekly visits.  

Day-to-day you will do a variety of different tasks depending on the current workload demands, from visiting sites, liaising with customers when arriving on site and fixing hardware faults. This can be anything from repairing the cameras, monitors and cables, depending on the fault. 

You will also be responsible for all of our footage retrieval requests, firmware upgrades and SD card swaps. Additional to this you will be the main labour source for our de-installations, where you will attend sites to remove our kit safely from our customers vehicles and sending this back to our workshop. This will then go through our health check process before being installed back onto the customers new vehicle by our field engineers. 

Your workload will be planned into your diary on a week-by-week basis. 

Working hours of Monday to Friday, 40 hours a week, plus overtime. 

Key responsibilities.  

• Health and safety documentation must be completed before commencement of each repair.  
• Ensure the “Job Sheet” is completed in full and signed by an authorised person before leaving the repair.  
• Perform the allocated work on time, accurately and with a high quality of workmanship. 
• Troubleshoot customer queries on perceived faulty equipment and suggest resolutions and designate equipment. 
• Maintain the accuracy of assigned van stock to ensure accountability and integrity of stock, ensuring all company equipment is kept secure at all times. 
• Successfully perform duties with minimal daily supervision. 
• Ensure the Company policies and guidelines are adhered to at all times.  
• Maintain pro-active daily communication with customers / internal teams to ensure resolution and appropriate follow up, leading to customer satisfaction.  
• Focus on customer needs and satisfaction, continuously building on and enhancing relationships with customers to become the preferred supplier. 
• Engage with other team members to ensure they are aware of all the issues outstanding with VUE customers. 

Qualifications

• Ability to prioritise and keep to deadlines within a fast-paced environment 
• Ability to demonstrate good attention to detail, good judgement and showing logical decision making 
• Practical hands-on experience 
• Team player who is confident and a self-starter, with the ability to operate in a dynamic environment 
• Problem solving ability, a pro-active approach and “can do” attitude 
• A strong desire to effect continuous improvements to the systems and processes 
• Good planning and organisational skills 
• Excellent communication and listening skills 
• A polite, confident and friendly manner 
• Uses their initiative 
• Flexibility and quick-thinking 
• Well-organised and diligent, even under pressure 

Additional Information

Are you currently working as a labourer, warehouse worker, or in another hands-on role and looking to build a long-term career? Join us as a Trainee Telematics Engineer (Hardware Response Technician), and we’ll provide full training and a structured career path to help you become a fully qualified engineer! With a wage increasing up to 42k a year.  

Package: 

• £25k-30k salary. 
• Mon-Friday, Overtime, weekend work. 
• Career progression plan 
• London living wage allowance, 3.5-7% 
• Paid Door to door. 
• Yearly bonus scheme. 
• Length of service scheme. 
• Company events. 
• Sick pay. 
• Pension. 

Requirements: 

• X1 Saturday per month. 

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Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via [email protected].

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.