Guest Services Manager

Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

We are currently recruiting for a Guest Services Manager to oversee our brand-new team of 7, based at the Dublin city centre offices of one of the largest consultancy firms in the world!

The thought, planning and attention to detail that wraps around the guest experience at this location will be led by the Guest Services Manager. The successful candidate will introduce and deliver their vision for service ethos at the firm, taking accountability for the welcome hosting, central reservations, assisting with event management and overall guest experience. They will monitor and review data that will allow them to identify areas for improvement and provide the intended strategic innovation and oversight to evolve our services to the client.

The Guest Services Manager will remain present in the day-to-day of the operation and build successful relationships with the client’s team and key stakeholders within the firm, strengthening our overall reputation and working with them and other service providers, to ensure our team is consistently providing value. 

Hours: 40 hours per week, shifts between 8am to 6pm Mon-Fri
Salary: €50,000 per annum.

Qualifications

It is essential for the successful candidate to have led a large team, delivering a high-end reception services within a corporate environment. They will have experience of all areas of managing the team, covering the full employee lifecycle, and will have confidence to lead in everything from recruiting new team members and onboarding them, to appraisals, training, and HR processes, with guidance from the our central support teams.

They will be an excellent and influential communicator, with a leadership style that drives team performance, while boosting morale and creating an environment for team members to feel empowered.
They will be organised, well-presented and have a huge passion for service excellence.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.