Graduate IT Service, Systems & Business Support Specialist

Graduate IT Service, Systems & Business Support Specialist

Location: Maxi Zoo Head Office (Ballincollig Co. Cork) with support to 34 retail stores
Department: IT & Finance
Employment Type: Full-time, Graduate Opportunity

Are you a recent graduate looking to start your career in IT, business systems, or data/reporting?
We are offering an exciting opportunity to join our team as a Graduate IT Service, Systems & Business Support Specialist, a role designed to help you grow your skills, gain hands‑on experience, and build a strong foundation for your career.

We also offer additional educational support, including funded courses and continuous learning opportunities aligned to your development plan.

What You Will Do

IT Service & Systems Support

• Act as a point of contact for IT users across Head Office and 34 retail stores.
• Support IT service requests in collaboration with Group IT.
• Learn how to manage user onboarding, access rights, device setup, and IT procurement.
• Support IT installations, store system setups, and ongoing process improvements.
• Assist with IT requirements for store openings, refurbishments, relocations, and closures.
• Help maintain documentation for IT systems and support procedures.
• Learn to monitor, troubleshoot, and escalate incidents with external partners.
• Contribute to identifying recurring issues and supporting long‑term solutions.
• Assist with cost tracking and budgeting for IT equipment and services.
• Support SLA and KPI reporting, user satisfaction reviews, and service performance checks.

Finance, Reporting & Business Systems Support

• Work closely with the Finance team to support business and performance reporting.
• Assist with sales, margin, stock, and store performance reporting.
• Learn how data flows between retail systems and finance platforms and help with reconciliations.
• Provide backup support for management and performance reporting processes.
• Develop SAP skills through guided tasks such as data extraction, account checks, and variance review.
• Support budgeting, forecasting, and financial analysis cycles.
• Help improve reporting accuracy and automation through better use of systems.
• Work with both IT and Finance to ensure business systems meet operational and reporting needs.

What We Are Looking For

• Recent graduate with a qualification in IT, Business Information Systems, Accounting & IT, Computer Science, or a related field.
• Availability to travel to the stores across Ireland periodically for random regular checks and for troubleshooting if necessary.
• Interest in IT support, data analysis, business systems, or finance operations.
• Strong Excel skills and a willingness to develop advanced data handling experience.
• Interest or experience with ERP systems (SAP is a bonus, but not required, training provided).
• Curiosity about how sales, stock, and operational systems connect to business performance.
• Strong customer focus and communication skills, with the ability to support technical and non‑technical users.
• Problem-solving mindset with attention to detail and a willingness to learn.
• Organised, reliable, and eager to grow across multiple business-critical areas.

What We Offer

• Additional educational support, including:
• Funded courses
• Continuous learning and development opportunities
• Hands‑on experience across IT, Finance, and Retail Operations
• Mentorship and structured training during your first year
• A supportive environment where you can grow at your own pace
• Exposure to a variety of systems, tools, and real business challenges
• Career progression pathways into IT, business systems, data analytics, or finance support roles
• Competitive salary/pension
• An opportunity to grow with Europe’s biggest pet retailer
• Hybrid office arrangements
• Employee Assistance Programme
• Employee Discount – up to 40% staff discount and 20% off in our salons.
• Career development
• Educational Support
• Paid maternity and paternity leave, annual leave & sick leave.
• Free onsite parking