Global project manager - customer support

Introduction to the job

The Portfolio Delivery Department within Central CS is looking for a Global Project Manager who is able to deliver projects impacting (operational) processes in the field. You take charge of the typical “triple constraints” (time, budget & scope) and manage a cross-functional team to deliver the targeted non-Product (nPGP) related improvements. Strong change management and communication skills are needed to connect field, central, program and x-sectoral stakeholders.

The Customer Support (CS) Organization enables our customers' success by working directly in their fabs to ensure their tools operate at the highest capacity every day.  This role is positioned within the Central CS team in Veldhoven, the Portfolio Delivery Department is responsible for the End-2-End delivery of nPGP improvements. These improvements impact the operational processes engineers execute during machine maintenance, install, upgrade and/or relocation processes, and supporting processes in the local back offices.

The Portfolio Delivery department contains several teams, comprising PMO, Program & Project management clusters, and Regional Engagement Managers. This vacancy is positioned in one of the “Program & Project Management” clusters.

Role and responsibilities

The Project manager prioritizes identified work packages into a concrete project execution plan. The project delivery and deployment plan should address both Project Management aspects to realize its deliverables as well as the Change Management aspects to achieve the actual embedding and standard use of its deliverables in the regions. A well-developed vision based upon an understanding of ASML CS service operation and the drivers of its stakeholder is essential to be successful. Additionally, in this role you will:

Education and experience

• Bachelor or Master degree in business administration, industrial engineering or technical area.

• You are a professional (>8yrs) in the field of project management, business transformation or change management within international and multicultural organizations;

• Fully at ease in working with senior and middle management, but also in working with operational departments (e.g. engineers, back office workers)

• Experience in consultancy is a pre

Skills

• Excellent communication skills, that allow you to thrive in a multi-cultural and digital environment;

• Team player, proactive and communicative personality with the ability to act in a highly demanding and volatile environment;

• Capability to drive complex issues to simple and pragmatic solutions in a plan-based way;

• Sense for tactical and political relations on both strategic and operational level;

• Able to convince, inspire and motivate people or departments.

• Learning mindset, continuously grow your hard- and soft-skills.

Other Information

There are 3 Program & Project management clusters within the Portfolio Delivery department: 1) Field Operations and ERP Migration, 2) Security & Infrastructure, and 3) Diagnostics, Performance Management, and Material Management related topics. Your first assignment will be in one of these clusters.

Travel ~10%

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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