Girl Experience Manager

REPORTS TO: Director of Girl Scout Experience

WORK LOCATION: Asheville Service Center; hybrid opportunity available

Regular travel within council jurisdiction

SUMMARY OF POSITION

The Girl Experience Manager develops, plans and implements innovative strategies to support membership retention throughout the council. They develop and execute program initiatives in support of the Girl Scout Leadership Experience (GSLE) at the regional and council level, and develop and support programming deployed at the service unit and/or troop level. The Girl Experience Manager is a subject matter expert for the GSLE and may serve in one or more areas of special focus including but not limited to national program initiatives, community partners, grant-funded program delivery and management, travel, and highest awards. They cultivate and engage community partners, volunteer program facilitators, service unit volunteers and troop leadership teams to achieve strategic goals and objectives.

ACCOUNTABILITIES

• Design and implement council-wide/regional program plans to support the GSLE and provide fun and engaging options for all girl members.
• Regularly facilitate weekend and special event programs across the council to provide direct, high-quality experiences for girls.
• Plan, coordinate, and oversee summer day camp programs, including staff and volunteer support, activity scheduling, ensuring high-quality, safe experiences for all participants.
• Provide guidance, direction, program plans, materials and support to volunteers for service unit and troop level program delivery.
• Achieve or exceed targets for program attendance/participation and budget/revenue goals for assigned program portfolios.
• Identify, build and foster collaborative relationships with appropriate community partners to support girl programs and events.
• Serve as subject matter expert on Girl Scout Leadership Experience and specialty areas as assigned. Provides information, training, and support to staff members, volunteers and external partners regarding the GSLE and/or specialty areas.
• Maintain catalog of opportunities for episodic/short-term volunteers to support girl programming and provide expertise at council, service unit and troop level; collaborates with team members to match volunteers with opportunities.
• Engage cross-functionally with teammates to fully support annual council membership recruitment and retention plans.
• Advance the council’s diversity, equity, inclusion and access goals by ensuring all event venues and programs are welcoming, inclusive and accessible, and work plans are designed to enhance the diversity of our membership.
• Promote an environment of respect, equity and belonging among staff, volunteers and participants.
• Perform other duties as necessary or assigned.

QUALIFICATIONS

Core Competencies

• Relational Intelligence
• Achieve Results
• Problem Solving/Critical Thinking
• Marketing Knowledge
• Communication
• Project Management
• Program/Event Facilitation
• Time Management

Qualifications

• Bachelor’s degree in recreation, non-profit management, education, leadership or related field or an equivalent combination of education and directly related experience.
• Experience in developing, implementing and/or supervising innovative youth programs.
• Demonstrated ability to develop and maintain successful community collaborations/partnerships.
• A successful track record in delivering complex projects in a timely, accurate manner.
• Ambition, drive and sense of urgency to achieve program goals.
• Strong verbal and written communication skills; comfort and ability to facilitate program to audiences of a variety of sizes and demographics.
• Willingness and ability to work regular and varied hours, including frequent weekends and evenings, which is typically three or fewer weekends per month and two or fewer evenings per week.
• Experience with a variety of software including Microsoft Office is required. Salesforce or other CRM software experience is highly preferred

Additional Requirements

• Subscribe to the principles of the Girl Scout Movement and become and remain a registered member of GSUSA, Girl Scouts Carolinas Peaks to Piedmont.
• Successfully pass criminal and driver background investigation.
• Valid state-issued driver’s license, valid auto insurance, acceptable driving record and access to a vehicle on a daily basis and willingness and ability to travel throughout the council’s geographic area.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls, including the operation of computer keyboard, calculator, copier machine and other office equipment; reach with hands and arms; climb stairs; balance; bend and stoop, kneel, crouch or crawl; talk or hear within normal range for telephone use. The employee must occasionally lift and/or move up to 35 pounds. The employee must have close visual acuity to perform activities such as viewing a computer terminal, preparing and analyzing data and figures and extensive reading. The employee must be able to operate a passenger car and drive throughout the assigned territories on a regular basis.

DISCLOSURE & ACKNOWLEDGEMENT

TThe statements above reflect the essential functions and qualifications for this job, but should not be considered an all-inclusive listing. Employees may be asked to perform other duties as needed to ensure the smooth functioning of Council operations. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. All employees of the Girl Scouts Carolinas Peaks to Piedmont are employees “at-will.” By signing below, I acknowledge I have read,