General Property - Customer Care Champion

The Customer Care Champion will act as the first point of contact for customers who raise complaints or concerns, ensuring that every interaction is handled with empathy, professionalism, and a commitment to fair and timely resolution. This role plays a vital part in enhancing the customer experience, maintaining strong client relationships, and supporting continuous improvement across the business. The postholder will also manage a small WIP of complex or sensitive complaints that require specialist handling, ensuring these are resolved efficiently and in line with regulatory and company standards.