General Manager (UK)

Build momentum. Drive results. Scale operations. BJAK is on a mission to make insurance and financial services radically simple, transparent, and accessible to millions. We are growing rapidly across Southeast Asia, and execution is everything. As General Manager, you will drive operational excellence, build scalable systems, and turn strategic direction into measurable business outcomes. This role requires a builder’s mindset, a problem-solver’s discipline, and a leader’s sense of ownership. You will run critical functions end-to-end and ensure the organisation moves with speed, clarity, and accountability. Why This Role Matters The General Manager plays a pivotal role in: Translating company strategy into operational execution. Scaling processes, teams, and systems for growth. Driving performance across commercial, product, and operational teams. Aligning day-to-day execution with strategic priorities. Ensuring the business grows profitably and sustainably. What You Will Do Strategy Execution & Operations Lead company-wide execution of strategic initiatives. Build scalable processes and systems to support rapid growth. Drive cross-functional performance, ensuring on-time delivery and measurable outcomes. Business Performance & Commercial Growth Own business KPIs and drive revenue, customer acquisition, and retention. Identify growth opportunities in products, partnerships, and market expansion. Track performance metrics and optimise decision-making using data. Team Leadership & Talent Development Build strong teams with a culture of ownership, speed, and accountability. Develop leaders, set clear responsibilities, and establish performance standards. Ensure hiring, training, and workforce planning align with business needs. Operational Efficiency & Problem Solving Identify operational gaps and implement solutions without bureaucracy. Improve workflows, reduce costs, and optimise resource allocation. Lead high-priority projects that accelerate growth or remove bottlenecks. Stakeholder & Cross-Functional Leadership Work closely with the CEO and leadership team on strategic planning. Connect and align commercial, product, tech, and customer experience teams. Represent BJAK with partners, regulators, and external stakeholders as required. You Will Thrive in This Role If You Treat execution and operational excellence as your personal mission. Thrive in fast-changing environments and build structure without slowing speed. Communicate clearly, solve problems independently, and take full ownership of outcomes. Prioritise results over ego, titles, or politics. Make decisions using data, market insights, and sound judgment. What You Bring 7+ years of experience in operations, business management, consulting, fintech, or high-growth startups. Minimum 1 year experience in the insurance industry Proven ability to manage P&L, scale operations, or drive commercial growth. Strong leadership skills with a track record of building and managing teams. Experience leading complex, cross-functional initiatives with measurable outcomes. Ability to work with data, structure ambiguity, and take decisive action. Bonus (Nice to Have) Experience in fintech, insurance, or digital platform businesses. Experience in founder-led or hyper-growth environments. Background in market expansion or multi-country operations. Location Requirement Based in Malaysia, with flexibility to work across SEA markets. Why Join Us Drive high-impact business operations shaping financial accessibility for millions. Work directly with senior leadership to build and scale a SEA-wide platform. Grow into senior roles such as COO, Country Head, or Business Director. Competitive performance-based compensation with long-term growth upside.