Garston Watford - Customer Care - Over 18 Part Time

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all. Join us and you'll become part of a team, that works together to provide the best customer experience. If you've visited one of our restaurants before, you’ve probably got some idea of what's involved in working here. But you might not realise the variety and scope of the role. We want every McDonald's customer to have a brilliant experience, every time they visit. That means hot food in a clean and friendly restaurant. As a Customer Care Assistant you will act as a host, being approachable and friendly, anticipating customer needs, giving customers a great experience, each visit, every time. Consistently deliver and maintain the highest standards of quality, service and cleanliness in the restaurant. Complete tasks and activities in line with training, company guidelines and management direction. Follow all workplace safety, security and food hygiene procedures Follow the uniform guidelines and take pride in your personal appearance Take responsibility for your training in all areas; look for opportunities to improve and develop. Keep the McDonald’s Values alive in the restaurant and at the heart of everything you do Make it special – act as a role model – be welcoming, personalise your comments and connect with your customers Make it genuine – give the customer your full attention, smile, use eye contact and body language that is enthusiastic and energetic Adapt to each customer’s needs – be customer confident and provide an individual experience that exceeds their expectations, e.g. Be patient with customers who need help, offer to explain the menu Get to know regular customers and treat them individually Use positive gestures and create ‘magic moments’, e.g. offer to clear trays, help parents with pushchairs or make a child’s visit special Direct queues during busy periods and support in store events with enthusiasm Use initiative and confidence – approach and interact with customers Answer customer queries confidently and professionally – keep up-to-date with knowledge on our food and promotions Monitor food quality being consumed by customers Treat all customers and colleagues with courtesy and respect Work as a supportive team member Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more....