Front Desk Supervisor

JOB SUMMARY

At HCW Hospitality, our front desk is the heart of our guest experience. As the Front Desk Supervisor, you’ll lead by example, ensuring that every guest receives exceptional service. Your leadership will create a welcoming atmosphere that sets the tone for their entire stay.

WHAT YOU'LL DO

As the Front Desk Supervisor, you’ll guide the front desk team to success. In this role, you will:

• Lead and mentor front desk agents to deliver outstanding service.
• Handle guest check-ins, check-outs, and inquiries with professionalism.
• Monitor guest feedback and implement improvements to enhance satisfaction.
• Assist in scheduling, training, and performance evaluations for front desk staff.
• Oversee daily front desk operations and ensure accurate billing and reservations.
• Collaborate with other departments to ensure a seamless guest experience.
• Take on additional duties as assigned by management to support the smooth operation of the hotel.

WHAT YOU BRING

We’re looking for a natural leader who is passionate about guest service. To excel in this role, you’ll need:

• 1 year of PEP experience
• Available for all 3 shifts - Morning, Mid-Day, Night Audit
• Weekends required
• Experience in front desk operations, with supervisory experience preferred.
• Strong leadership and communication skills.
• A commitment to creating a welcoming and efficient front desk environment.
• The ability to handle multiple tasks and resolve guest issues with ease.
• Flexibility to work varied hours, including evenings, weekends, and holidays.
• A positive attitude and a passion for hospitality.

JOIN HCW HOSPITALITY

At HCW Hospitality, we create incredible experiences for every guest, every time. We build energetic communities that enhance lives, driven by innovation, authenticity, and a deep passion for service. We take pride in doing things right, with a team that’s committed to making every moment count.

Build your future with us at HCW Hospitality, where excellence isn’t just expected—it’s celebrated. We’re an equal opportunity employer, committed to fostering an inclusive and diverse workplace.