Freelance On-Site Support Technician L1/L2 – Part-Time ( m/w/d)

Company Description

Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.

With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.

Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.

In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.

Job Description

We are looking for a reliable and service-oriented On-Site Support (OSS) Technician L1/L2 to provide on-site technical assistance once per week in our Lisbon office. You will operate within an international environment and collaborate closely with remote IT teams based in France and Portugal.

Responsibilities :

• Provide Level 1 and Level 2 technical support for hardware, software, and workplace services
• Manage incidents and service requests through Jira and other ticketing systems
• Troubleshoot and resolve issues related to laptops, desktops, peripherals, and office IT equipment
• Perform user and access management tasks within Active Directory
• Support meeting rooms, videoconferencing systems, and basic network and printing issues
• Prepare, install, and deploy IT equipment (configuration, imaging, replacements)
• Ensure accurate documentation, prioritization, and escalation of tickets when needed
• Maintain a high standard of customer service in a multicultural environment
• Coordinate and communicate effectively with remote IT teams in France and Portugal

Qualifications

Profile : 

• Proven experience as an L1/L2 IT Support Technician
• Good knowledge of Jira or similar ticketing platforms
• Strong understanding of Windows environments, AD, and end-user devices
• Excellent communication skills in both English and Portuguese
• Customer-focused, autonomous, organized, and proactive

Additional Information

All our positions are open to people with disabilities